Operations Supervisor

MedSpeed • Winston-Salem, NC

6d

About The Position

The Operations Supervisor is responsible for the daily operation of a healthcare transportation network. The role supervises and coaches Logistics Service Representatives, manages client relationships, and works toward location service-quality and profit objectives. The schedule is Monday through Friday, 12:00 PM to 9:00 PM.

Requirements

• Successful experience applying quality management principles.
• Strong project management skills.
• Excellent written and oral communication and strong interpersonal skills.
• Strong customer-relations skills and demonstrated ability to interact with key decision makers.
• Process-oriented mindset focused on continuous improvement and excellent problem-solving skills.
• Collaborative work style and ability to work well within and across departments.
• Results- and action-oriented approach with a sense of urgency.
• Rational thinking and ability to excel in stressful situations.
• Demonstrated leadership ability.
• Strong computer skills, including proficiency with Microsoft Office Suite.

Nice To Haves

• Bachelor’s degree in Business, Operations, Supply Chain Management, or a related field.
• 1–3 years of progressive business experience.

Responsibilities

• Lead Logistics Service Representatives, including recruitment, onboarding, training, performance management, and development.
• Manage service quality and efficiency through daily observations, monitoring exception and performance reports, and follow-up coaching.
• Conduct route observations to ensure compliance with safety, client, and operational procedures and identify improvement opportunities.
• Ensure the accuracy and ongoing system maintenance of route, client, and variable-stop data.
• Review daily vehicle pre- and post-trip inspection checklists, coordinate repairs and maintenance with vendors, and maintain maintenance history files.
• Assist the operations team with projects to improve operational efficiency and service quality.
• Promote MedSpeed team culture.
• Perform other job-related duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Paid time off
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed