Operations Supervisor

CVS Health • Lakewood, CA

11d • Onsite

About The Position

An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When a manager is not onsite, the Operations Supervisor leads the store and supervisory staff, ensures smooth store operations, and ensures completion of opening and closing procedures. The role supports management, customer service, and merchandise presentation activities. This full-time position has anticipated hours of 32 per week and requires a flexible schedule that may include early mornings, overnight shifts, weekends, and overtime.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent (preferred but not required).

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support the planning, execution, display, and maintenance of off-shelf merchandise.
• Lead the store when no manager is onsite, ensure smooth operations, and complete opening and closing procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed