Operations Supervisor
Drivo LLC•New York, NY
•$70,000 - $79,000•Onsite
About The Position
Drivo Rent A Car is a leading player in the car rental industry, committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized. Enjoy competitive compensation, opportunities for advancement within the company. Access ongoing training and development programs to enhance your skills and excel in your role.
Requirements
- Proven experience in a supervisory role
- Strong leadership, communication, and interpersonal skills
- Knowledge of car rental industry practices
- Exceptional organizational and multitasking abilities
- Ability to manage stress and handle challenging situations with composure
- High school diploma or GED
- Minimum 3-year customer service or sales experience
- Must be at least 21 and have a valid driver's license with a clean driving record
- Ability to communicate in English
Nice To Haves
- Experience meeting sales quotas or working in highly commissioned positions preferred
- Ability to focus on different tasks and achieve results
- Must be willing to wear company uniforms
- Ability to communicate in other languages including Spanish is a plus
Responsibilities
- Manage day-to-day operations of the branch office
- Supervise and delegate tasks to staff effectively
- Maintain a safe and secure environment for customers and staff
- Manage stressful situations to uphold excellent customer service
- Provide exemplary customer service and effective problem-solving skills
- Understand cost control and achieve individual sales goals
- Monitor prices and set rates for walk-ups
- Monitor shuttle bus timings for pickups and drop-offs
- Keep overdue agreements and maintenance cars within company limits
- Supervise employees across the entire location and specific operational functions
- Take disciplinary action against employees for policy violations
- Ensure employees meet or exceed company sales goals and customer service expectations
- Maintain car quality control and overall location professionalism and cleanliness
- Support company decisions and enforce directives from upper management
- Participate in weekly company meetings and implement discussed strategies
Benefits
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
