Operations Supervisor

Republic Services•Lewisville, TX

17d

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities for one or more lines of business, such as commercial, residential, roll-off (industrial), and/or container delivery and pickup, across a geographically dispersed area. The role oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and achieve budget goals. The Operations Supervisor ensures adherence to accident prevention programs and leads operations to comply with safety, environmental, operating, regulatory, accounting, ethics, and other standards. The position is responsible for delivering safety, customer experience, and efficiency while supporting employee engagement.

Requirements

Able to direct a large staff.
Process-oriented and results-oriented, with a record of setting and pursuing aggressive goals and marshaling resources to achieve organizational objectives.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes ethical behavior.
Strong leadership skills and sound judgment in identifying talent, with an emphasis on hiring and developing high-performance teams.
At least 1 year of lead or supervisory experience.

Responsibilities

Provide leadership toward safety goals, communicate objectives, and work to remove unsafe conditions from drivers’ routes.
Coordinate with the sales team to identify and eliminate unsafe conditions on new routes or at new customer sites.
Partner with maintenance to ensure equipment is in working order and complies with safety standards.
Oversee safety and accident-prevention programs, maintain a safe and productive work environment, and implement an effective loss-control and safety program.
Engage employees in safety efforts through personal commitment and outreach.
Deliver service that meets or exceeds customer expectations and meet goals for missed pickups.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely stakeholder communications.
Work with customers to resolve issues and improve their experience, representing the Company positively to drive satisfaction and loyalty.
Establish productivity goals, uphold operating standards, and manage labor hours and disposal expenses according to agreed plans.
Lead drivers to meet or exceed productivity goals for routes.
Create, modify, and improve routes to maximize density and efficiency.
Reduce route hours where possible through approaches such as service conversions and container upsizing.
Execute operational plans to help achieve or exceed the division’s budget goals.
Support service delivery and maintenance, including the operational role in fleet quality and maintenance.
Build a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach employees for advancement.
Perform other job-related duties as needed or assigned.