Operations Supervisor - District

Agiliti • Des Moines, IA

1d

About The Position

The District Operations Supervisor directly supervises operations of a district office, which may include customer service and equipment processing personnel and activities. The role is responsible for achieving financial and operating objectives, ensuring equipment and services exceed customer expectations, and ensuring staff follow strategic direction and applicable operational regulations and standards.

The supervisor provides leadership, planning, and direction to achieve business objectives and financial goals. They oversee equipment management, inventory and par levels, missing or lost equipment, software upgrades and accessories, staffing and on-call schedules, geographic routing, and customer service. The position also recruits, trains, and develops employees; provides feedback and performance guidance; supports continuous improvement; and assists with billing, account receivables collections, contract management, and account margin maintenance.

The role requires effective communication, decision-making, conflict resolution, financial and product knowledge, and a proactive approach to safety, health, quality, and patient privacy. The position may require flexible hours, including evenings, weekends, holidays, and emergency off-hours, as well as 50–75% travel. A valid driver's license is required. A bachelor's degree is preferred, and three years of management experience or work experience demonstrating leadership is required.

Requirements

• Three years of management experience or work experience demonstrating leadership.
• Business and financial management expertise to assist with contract management and account margin maintenance.
• Profit and Loss (P&L) statement and budget management experience.
• Demonstrated computer literacy.
• Ability to perform in a fast-paced environment.
• Ability to communicate with other departments within the organization.
• Comply with patient privacy laws.
• Maintain a proactive approach to safety, health, and quality in compliance with company, governmental, and customer policies and regulations.
• Willingness to continually improve department efficiency and financial systems utilization.
• Excellent written and verbal communication skills.
• Time management and organizational skills.
• Willingness to work flexible hours, including evenings, weekends, holidays, and emergency off-hours as required.
• Willingness to travel 50–75%.
• Valid driver's license.

Nice To Haves

• Bachelor's degree.
• Healthcare, hospital industry, medical equipment, sales, or services experience.
• Healthcare experience.

Responsibilities

• Provide leadership, planning, and direction to achieve business objectives and financial goals.
• Proactively support customer on-site service and ensure customer satisfaction.
• Hold self and team accountable for timely completion of assignments and expected results.
• Identify and resolve customer and staff concerns, discrepancies, and disagreements using effective conflict resolution.
• Oversee equipment management practices, inventory, and par levels consistent with contract terms, pricing, and policies.
• Manage missing and lost equipment, software upgrades, and accessories.
• Promote communication among team members to provide visibility for internal staff and customers.
• Make sound and timely decisions and use available resources to operate teams efficiently.
• Handle geographic routing and prioritization to service customers.
• Gain proficiency in relevant systems.
• Complete and maintain DOT certification according to location-specific needs.
• Oversee staffing levels and on-call schedules based on demand.
• Recruit, train, and develop employees, including cross- and lateral training, ongoing feedback, and focused improvement actions.
• Understand billing for account invoices and assist with accounts receivable collections.
• Lead and support continuous improvement initiatives.
• Model a positive commitment to the business, colleagues, other departments, direct reports, and clients.
• Ensure timely completion of district-wide performance appraisals.
• Perform other assigned duties.

Benefits

• Medical, dental, and vision insurance options.
• Short- and long-term disability plans.
• Flexible Spending Accounts and Health Savings Accounts.
• Life insurance options.
• Paid Time Off.
• 401(k) savings plan with employer match.
• Employee discounts.
• Tuition reimbursement.
• Daily Pay program.
• Employee Assistance Program.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed