Operations Supervisor

gategroup•Honolulu, HI

10d

About The Position

The Operations Supervisor oversees employees across kitchen departments, including equipment, food, and transportation. The role is responsible for safety compliance in external areas serviced by Gate Gourmet and for supporting safe and effective daily operations. The supervisor coordinates transportation routing and flight delivery assignments, manages staffing and work allocation, monitors inventory and equipment maintenance, prepares reports, and works with operations leadership to plan against month-end projections. The supervisor supports and develops employees through training, performance evaluations, coaching, counseling, and corrective action, while coordinating with HR and other support teams. The role ensures compliance with company policies, customer requirements, applicable regulations, wage and hour requirements, and union agreements. The position is full-time, exempt, based in the USA, and does not require travel. The annual hiring range begins at $64,000.

Requirements

High school diploma or GED required.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience; listed as preferred in the posting.
Strong and effective leadership skills and ability to manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to provide employees with positive and negative feedback on a daily basis.
Excellent time management skills and ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to drive positive program change and make operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe Certification.
Ability to communicate clearly and effectively in speech and writing, listen attentively, and ensure communication is understood.

Nice To Haves

Associate degree preferred.
Current or previous labor relations experience is a plus but is not required.
ServSafe Certification preferred.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish is a plus.

Responsibilities

Ensure compliance with corporate, customer, federal, state, and local policies and procedures.
Supervise and support lower management and supervisors in daily operations.
Coordinate transportation routing and flight delivery assignments, and ensure kitchen departure times are met.
Coordinate with maintenance staff to ensure scheduled preventive maintenance and promptly report repair and maintenance issues.
Conduct inventory of Gate Gourmet products and customer materials to support proper usage and reduce waste.
Partner with the Operations Manager and General Manager to prepare and plan against month-end projections.
Prepare required management reports, including attendance, HACCP, and labor reports.
Coordinate effectively between customers and employees, and assist with labor when necessary to service flights on time.
Conduct employee performance evaluations, coaching, counseling, and corrective actions in coordination with HR and other support functions.
Balance workflow and divide responsibilities among employees on each shift.
Plan daily manpower, assign responsibilities and workstations, monitor schedules, and determine when to call in employees to cover staffing needs.
Work with department leaders to determine staffing levels by shift.
Ensure compliance with wage and hour policies, including rest and meal breaks and required company processes.
Train and monitor employees on proper work procedures to maximize productivity while minimizing labor and food expenses.
Support employee retention and reduce turnover.
Prepare employee corrective actions in compliance with applicable union and collective bargaining agreements.
Ensure employees in the chain of command are assigned to correct cost centers and job titles.
Verify union-represented employees’ pay rates against wage scales and seniority.
Ensure employees complete required company training, including ServSafe.
Ensure compliance with required company policies, procedures, and processes.