Operations Supervisor

Wilberts Inc.•Williamson, NY

9d•$29 - $34

About The Position

The Operations Supervisor supports daily operations in the Full-Service/Self-Service Operations department by overseeing staff, ensuring efficient workflows, and maintaining company standards for safety, quality, and customer service. The role connects team members with management through operational support, coaching, problem resolution, and escalation of higher-level issues. The Operations Supervisor reports to the General Manager and is classified as non-exempt. The position requires mechanical aptitude for basic troubleshooting, quick repairs, and equipment assessments, along with cross-training as a loader operator and the ability to safely operate equipment when needed. The supervisor also assists with interviews and onboarding, completes required mentorship and professional development programs, and serves as a flexible backup across multiple positions. Work is primarily on the floor and involves extended periods on the employee’s feet. The employee regularly encounters moving mechanical parts, fumes or airborne particles, outdoor weather conditions, and usually loud noise. The workplace is smoke-free for safety reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Experience or knowledge in the automotive industry.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Valid driver’s license.
Forklift certification; training and certification are available.
Must successfully complete the Wilbert’s Mentorship Program and any other required professional development programs.
Mechanical aptitude and ability to perform basic troubleshooting, quick repairs, and equipment assessments.
Ability to safely operate equipment when required, including cross-training as a loader operator.
Ability to meet the physical demands of the role, including standing and walking for extended periods; regularly standing, walking, using hands, and talking or hearing; frequently climbing or balancing and stooping, kneeling, crouching, or crawling; regularly lifting or moving up to 50 pounds; and occasionally lifting or moving up to 100 pounds. Lifting devices or assistance are required for heavier merchandise.

Responsibilities

Supervise daily operations and assist with coordinating employee schedules, assignments, and workload distribution.
Monitor team performance, productivity, and adherence to company standards; provide real-time feedback and coaching.
Serve as the first point of contact for routine questions or concerns, resolving issues when possible and escalating complex situations to management.
Update the General Manager on daily operations, staffing needs, and workflow challenges.
Assist in implementing process improvements and operational efficiencies identified by management.
Promote a positive team environment by encouraging communication, accountability, and recognition of employee contributions.
Lead or assist with team meetings, safety talks, and on-the-job training.
Ensure compliance with company policies, safety procedures, and regulatory requirements.
Maintain a visible floor presence to support staff and ensure smooth operations.
Perform basic equipment troubleshooting, quick repairs, and on-the-spot assessments as needed.
Cross-train as a loader operator and safely operate equipment when required.
Participate in new-hire interviews and onboarding.
Serve as backup for multiple positions and step in where needed.
Perform other duties as assigned.