Operations Supervisor

Summit LLC•Overland Park, KS

10d

About The Position

The Operations Supervisor provides operational leadership for a customer service center (CSC), directing student transportation services, driver training, and vehicle maintenance programs to support operating plans and business goals. The role leads staff, promotes safe and effective operations, monitors training, sets expectations, and coaches and counsels direct reports. It also ensures compliance with company policies and applicable state and district regulations, while escalating policy violations as appropriate. The supervisor represents the company in meetings with school district representatives, prepares customer reports, documents and manages complaints, reviews customer survey data, and maintains knowledge of CSC contracts and operational requirements. Responsibilities also include managing labor hours and employee time sheets, reviewing exception reports, approving expenditures within company guidelines, ensuring effective vehicle utilization, and overseeing vehicle routing.

Requirements

High school diploma or equivalent.
At least 5 years of work experience, subject to the stated substitutions and waiver: up to 2 years of required experience may be substituted by college education, and the experience requirement may be waived with at least 1 year of supervisory experience.
Possess a valid Commercial Driver’s License with appropriate endorsements.
Strong working knowledge of MS Office software, including Word, Excel, Outlook, and PowerPoint, and transportation-related software.
Strong leadership and interpersonal skills.
Strong organizational and group presentation skills.
Well-developed multitasking and time management skills.

Nice To Haves

Some college education.
Three years of experience in the ground transportation industry.
Supervisory experience, specifically experience supervising or training a driver workforce.
Bilingual abilities.

Responsibilities

Direct student transportation services, driver training, and vehicle maintenance programs to support the operating plan and business goals.
Provide staff leadership and promote safe, efficient, and effective operations.
Monitor staff training requirements and ensure employees have the skills needed for their assignments.
Set performance expectations and coach and counsel direct reports; administer discipline as necessary.
Ensure compliance with company policies and processes, escalating violations to the General Manager and/or corporate personnel.
Oversee compliance with state and district regulations.
Attend meetings with school district representatives and represent the company professionally.
Prepare and submit required customer-related reports on time.
Document and manage customer or employee complaints and review customer survey data.
Maintain knowledge of CSC contracts and related operational requirements.
Collect and audit employee time sheets.
Manage direct and indirect labor hours to meet budget requirements.
Examine and review the daily exception report.
Approve expenditures in accordance with company guidelines.
Ensure effective utilization of vehicles and oversee optimization of vehicle routing.
Exhibit ethical practices and personal integrity, and report concerns about suspicious or inappropriate behavior to a supervisor or manager.