Operations Supervisor

CVS Health•Los Angeles, CA

10d•$20 - $29

About The Position

An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the supervisor leads the store and supervisory staff, ensures operations run smoothly, and oversees completion of opening and closing procedures. The role includes supervising store crew activities, communicating with management and colleagues, assisting customers and resolving customer-relations issues in accordance with company policy, and promoting a positive shopping experience. The supervisor also provides personalized customer-service feedback and coaching, maintains customer and patient confidentiality, and supports merchandise pricing, stocking, displays, signage, and inventory for weekly, promotional, and seasonal merchandise and off-shelf displays. This is a full-time position with an anticipated 40 hours per week. The schedule is flexible and may include early mornings, overnight shifts, weekends, overtime, and responding to urgent store issues. The stated typical pay range is $20.42–$29.42. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Handle customer-relations issues in accordance with company policy and promote a positive shopping experience.
Provide colleagues with personalized customer-service feedback and coaching, including myImpact coaching, myCustomer feedback, and personal observations.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Support planning, execution, and maintenance of off-shelf merchandise displays.
Lead the store and supervisory staff when no manager is onsite.
Ensure store operations run smoothly and opening and closing procedures are completed.