Operations Supervisor

Davids Bridal • Florence, SC

1d

About The Position

As a member of the management team, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed the sales plan. The role provides mentorship, leadership, and coaching to team members and guests, fostering high performance and five-star service by maximizing the performance and productivity of motivated, friendly, enthusiastic, and engaged Dream Makers.

The Operations Supervisor leads a customer-first culture and actively manages the sales floor, including assigning shifts, reviewing results, and providing feedback. The role also supports payroll and timekeeping, helps achieve monthly income goals, oversees inventory-related processes, communicates sales goals, manages performance discussions and improvement plans, and helps maintain staffing levels and a talent pipeline.

Requirements

• High school diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
• Monitor store payroll to help ensure monthly hours remain within budget.
• Monitor and acknowledge timesheets for team members clocking in and out for scheduled shifts, breaks, and meals.
• Help lead the store to achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership for front of house and alterations.
• Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
• Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
• Observe team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
• Help build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED