Operations Supervisor

JLL•Cleveland, OH

13d•$100,000 - $130,000•Onsite

About The Position

The Operations Supervisor oversees building operations and technical team resources for JLL. The role communicates owner and landlord processes to engineers and contractors working on building infrastructure, and identifies and implements policy, procedure, and best-practice updates. It works with Environmental Health and Safety and account management to identify and remediate safety hazards. The position also handles refrigerant purchasing and tracking, business reporting, service-level agreement tracking, Corrigo work-order tracking, and management of not-to-exceed amounts in work orders, budgets, and forecasts. The supervisor oversees technical team operations, staffing, performance, and development, including performance reviews and compliance with policies, procedures, and training. Other assigned duties may apply. This is an on-site position in Akron, Cleveland, or Medina, Ohio. JLL does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

High school diploma or equivalent.
Seven years of technical experience in building engineering, with a strong background in packaged HVAC equipment repair, refrigeration, maintenance, and overall system design and application.
Eight or more years of experience (as stated in the posting).
Proficiency in Word, Excel, and other Microsoft Office Suite programs.
Strong organizational and management skills.
Ability to multitask and work both in a team and independently.
Ability to function effectively in a dynamic work environment.
Excellent interpersonal and supervisory skills, with a strong emphasis on customer service.
Strong business writing and verbal communication skills.
Strong analytical ability.
Attention to detail.
Customer/client focus and ability to accept and manage change.
Valid driver's license.
Universal EPA certification.
Authorization to work in the United States without visa sponsorship.

Responsibilities

Communicate owner and landlord processes to engineers and contractors who work on building infrastructure and functions.
Identify and ensure execution of updates and implementation of policies, procedures, and best practices.
Identify safety hazards and work with EH&S and the account management team on remediation to ensure a safe environment for staff.
Purchase and track refrigerants.
Gather information for business reporting.
Track SLA performance.
Track work orders in Corrigo.
Manage NTE amounts in work orders.
Manage budgets and forecasts.
Oversee the technical team's operation, staffing, performance, and development, including performance reviews and compliance with policies, procedures, and training.
Perform other duties and tasks as assigned.