Operations Supervisor

Grifols • Houston, TX

11d • Onsite

About The Position

The Operations Supervisor works in a plasma center, maintaining the ability to perform all center tasks, fulfilling production employee duties, and supervising donor flow. The role helps ensure donor selection, plasma collection, and manufacturing records meet production standards and applicable regulatory and company requirements. Under the guidance of the Center Manager and/or Assistant Manager, the supervisor supports facility and equipment upkeep, reporting, donor-fund control, employee training, and center objectives. The position also builds rapport with donors, coordinates with other service areas, and reports unsafe conditions.

Requirements

• High school diploma or GED.
• Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
• Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.

Responsibilities

• Perform tasks within the plasma center, including production employee duties, and supervise donor flow.
• Maintain familiarity and compliance with state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and company procedures.
• Supervise donor selection, plasma collection, and manufacturing records to maintain production standards.
• Attend required training sessions and staff meetings.
• Ensure accurate and thorough documentation of necessary records.
• Help maintain the facility in a neat and clean condition and keep equipment in good working order under the guidance of the Center Manager and/or Assistant Manager.
• Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
• Assist with control of center donor funds as determined by the Center Manager and/or Assistant Manager.
• Assist with training new employees and retraining current employees.
• Communicate with other service areas to support accurate documentation and quality.
• Build rapport with donors to support customer satisfaction and long-term donation.
• Report unsafe situations or conditions to an area lead, supervisor, or manager.
• May be trained to repair plasma center equipment.
• Assist the Center Manager and/or Assistant Manager with tasks necessary to pursue company objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED