Operations Supervisor

SHOALS AMBULANCE LLC • Starkville, MS

45d • Onsite

About The Position

The Operations Supervisor is responsible for managing and supporting field staff and operational readiness. This includes recruiting, screening, hiring, orienting, evaluating, coaching, training, and disciplining field employees; developing and staffing schedules; monitoring and submitting payroll; and responding to employee questions and concerns. The supervisor directs support staff and vendors responsible for supplies, equipment, and fleet maintenance, and ensures vehicles, equipment, facilities, and company property are ready, secure, and properly maintained.

The role ensures field staff maintain required certifications and provide a high level of customer service. The supervisor supports protocol compliance, field documentation, controlled-substance compliance, and adherence to applicable contracts, laws, regulations, and ordinances. The position may also lead emergency or non-emergency care teams, participate in public relations and community education, and handle operational issues such as vehicle breakdowns, accidents, injuries, supply requests, and housekeeping. The Operations Supervisor reports to the Director of Operations for operational activities and to the Medical Director for medical control, protocols, and clinical quality activities.

Requirements

• Current Paramedic license.
• National Registry certification.
• Meet all Paramedic Field Supervisor requirements.
• Ability to function as a leader in evaluating, coaching, training, and directing field staff.
• Ability to reach, push, and pull.
• Ability to sit or stand for long periods.
• Ability to bend, stoop, squat, and kneel for long periods.
• Ability to walk up and down stairs without difficulty.
• Ability to lift and maneuver 150 pounds without difficulty, including up and down two flights of stairs.
• Ability to walk one-quarter mile without difficulty.
• Ability to complete all job duties during any hours of the day or night.

Responsibilities

• Recruit, screen, hire, and orient field staff.
• Evaluate, coach, train, direct, and discipline field staff.
• Develop and staff the master schedule, including call-ins and fill-ins.
• Track, monitor, and submit payroll in accordance with company policy.
• Respond to and resolve field crew questions and concerns about pay, benefits, and other personnel matters.
• Direct support staff in inventorying, ordering, receiving, stocking, and issuing medical, office, and shop equipment and supplies.
• Coordinate with outside vendors, fleet maintenance staff, and support staff on preventive maintenance, repairs, cleaning, and inspection of fleet vehicles.
• Ensure field staff maintain appropriate certifications and licenses.
• Ensure field staff provide high-quality customer service to patients, families, co-responders, healthcare providers, and the public.
• Assist with field crew evaluation, training, and follow-up regarding protocol compliance and field documentation.
• Assist in ensuring compliance with requirements for ordering, storing, using, and documenting controlled substances.
• Assist in ensuring operations comply with applicable contracts, regulations, and ordinances.
• Ensure ambulances and equipment are ready for use at the start of each shift and after each call.
• Ensure the security of buildings, vehicles, equipment, medications, and other company property.
• Inspect base or station cleanliness and direct field crews in housekeeping duties.
• Maintain the security and privacy of company and patient information in accordance with HIPAA and applicable regulations.
• When appropriate, lead emergency and non-emergency teams and direct other members of the emergency medical care team.
• Perform public relations and community education activities sponsored by the company.
• Maintain EMT recertification and other licenses and certifications required by the company or applicable policies, regulations, and laws.
• Handle or support administrative tasks related to vehicle breakdowns and accidents, employee and patient injuries, supply requests, and housekeeping.
• Report for assigned shifts on time, properly groomed and in uniform; remain on duty and in uniform until properly relieved.
• Set an example of professionalism and leadership, and prioritize patient care excellence and safety.
• Perform other management and administrative duties as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed