Operations Supervisor

gategroup•New York, NY

3d•Onsite

About The Position

The Operations Supervisor oversees employees across kitchen departments, including equipment, food, and transportation, and is responsible for safety compliance in external areas serviced by Gate Gourmet. The role supports daily operations, flight delivery coordination, staffing, employee development, customer coordination, and compliance with company, customer, and regulatory requirements. The position is based at 30 Inip Dr, Inwood, NY 11096, and is full-time, exempt, and does not require travel. The stated salary range is “70.” The supervisor manages daily workflow and manpower planning, including shift assignments, schedules, staffing coverage, and workstations. The role coordinates transportation routing and flight delivery assignments, helps ensure kitchen departures meet required times, and may assist with labor to service flights on time when needed. The supervisor also works with maintenance staff on scheduled preventive maintenance and timely reporting of repair issues; monitors inventory and waste; and prepares operational reports and month-end plans with the Operations Manager and General Manager. The role includes supervising and supporting lower-level supervisors, evaluating and coaching employees, addressing corrective actions in coordination with HR and applicable union agreements, and supporting employee retention. The supervisor monitors wage and hour compliance, employee breaks, training completion, cost centers, job titles, and union pay rates. The position requires effective communication with customers and employees and the ability to improve the work environment and unit performance.

Requirements

High school diploma or GED required.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience, preferred.
Strong leadership skills and ability to manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to provide employees with positive and constructive feedback on a daily basis.
Excellent time-management skills and ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to make operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe Certification.
Ability to communicate clearly and effectively in speaking and writing, listen attentively, and ensure communication is understood by all parties.
Ability to perform the essential functions of the position, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Associate degree preferred.
Current or previous labor relations experience is a plus.
ServSafe Certification preferred.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish is a plus.

Responsibilities

Ensure compliance with corporate, customer, federal, state, and local policies and procedures.
Supervise and support lower-level management and supervisors in daily operations.
Coordinate transportation routing and flight delivery assignments, and ensure kitchen departure times are met.
Work with maintenance staff to ensure scheduled preventive maintenance and report repair issues promptly.
Conduct inventory of Gate Gourmet products and customer materials to support proper usage and minimize waste.
Plan against end-of-month projections with the Operations Manager and General Manager.
Prepare required management reports, including attendance, HACCP, and labor reports.
Coordinate effectively between customers and employees.
When needed, assist with labor to ensure flights are serviced on time.
Evaluate, coach, and counsel employees; prepare corrective actions and coordinate with HR and other support functions.
Balance workflow and divide responsibilities among employees on each shift.
Manage daily manpower planning, including assigning responsibilities and workstations and scheduling employees.
Determine whether employees must be called in to cover staffing needs such as absences, leave, or changes in volume.
Work with department leaders to determine staffing levels needed by shift.
Ensure compliance with company Wage & Hour policy, including rest and meal breaks and required processes.
Train and monitor employees on proper work procedures to maximize productivity while minimizing labor and food expenses.
Support employee retention and reduce turnover.
Prepare corrective actions in compliance with applicable union or collective bargaining agreements.
Ensure employees in the chain of command are assigned to correct cost centers and job titles.
Verify union-represented employees’ pay rates against wage scales and seniority.
Ensure employees complete required company training, including ServSafe-related training and other required programs.
Promote the company’s stated values of Excellence, Passion, Responsibility, and Respect.