Operations Supervisor

Grifols • Springs, FL

1d • Onsite

About The Position

The Senior Operations Supervisor is a frontline leader responsible for day-to-day donor floor operations at a plasma donor center. The role oversees staff during assigned shifts, coordinates operational priorities, supports regulatory and quality compliance, and provides direct support to the Center Manager in achieving performance targets, donor satisfaction, and continuous improvement. The supervisor may act as the center leader when the Center Manager is absent, as assigned, and must be able to perform tasks across the plasma center, including production duties and donor-flow supervision.

The position is based in a plasma center and involves exposure to biological fluids, potentially infectious organisms, electrical office and laboratory equipment, and extreme cold in plasma freezers. Personal protective equipment is required. Work includes extended periods standing and sitting, frequent hand and foot movement, occasional squatting or crouching, bending and twisting, and lifting up to 50 pounds. Hearing, vision, communication, and the ability to follow oral or written instructions are important to the work.

Requirements

• High school diploma or GED.
• Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
• CPR certification.
• Typically six years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.
• Exceptional customer service skills.
• Proficiency in spoken and written English and legible handwriting.
• Ability to understand, explain, and follow standard operating procedures and protocols.
• Ability to work flexible schedules to meet business needs.
• Ability to work in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.
• Ability to communicate information and ideas clearly, listen to and understand spoken information, work independently and follow oral or written instructions, and communicate sensitive information to diverse groups.
• Ability to perform a wide range of tasks under variable demands and changing conditions.

Nice To Haves

• Bilingual skills where applicable.
• Related experience, education, or competencies may be considered in place of stated requirements, depending on the assignment.

Responsibilities

• Serve as acting leader in the Center Manager’s absence when assigned.
• Maintain the ability to perform tasks throughout the plasma center, including production employee duties and donor-flow supervision.
• Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts.
• Coordinate shift staffing, task assignments, break schedules, and team-member coaching.
• Create employee schedules to accommodate donor cycles.
• Assess and adjust inventory levels of goods and supplies, and submit vendor orders.
• Keep the Center Manager informed of center irregularities and provide action plans to address deficiencies.
• Support and execute daily operational plans to achieve donor-throughput, quality, and productivity targets.
• Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
• Monitor donor flow and proactively address delays or service issues.
• Maintain familiarity with and comply with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and company procedures.
• Supervise donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
• Attend required training sessions and staff meetings.
• Ensure accurate and thorough documentation of required records.
• Help maintain a neat and clean facility and keep equipment in good working order under the Center Manager’s guidance.
• Submit timely and accurate reports as required by the Center Manager.
• Assist with control of center donor funds as determined by the Center Manager.
• Participate in onboarding, training, and cross-training staff.
• Communicate with other service areas to support accurate documentation and quality.
• Promote safety, teamwork, and accountability by example, and report unsafe situations or conditions.
• Assist the Center Manager with tasks needed to support company objectives.
• May be trained to repair plasma center equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED