Operations Supervisor

Casella Waste Systems, Inc.•Gaithersburg, MD

21d

About The Position

The Operations Supervisor supervises collection activities in one or more lines of business within a division to meet communicated safety and operational goals. The role provides leadership to the operations team and fosters team engagement, professional growth, and development. The supervisor oversees drivers and helpers, supports operational excellence and route efficiency, and ensures compliance with company and safety policies.

Requirements

High school diploma or GED.
Clean CDL.
OSHA 10 or 30 card.
Legally eligible to work in the United States.
Excellent verbal and written communication skills.
Ability to communicate effectively with internal and external customers.
Proficiency with Microsoft Office applications.
Ability to work under pressure and meet deadlines.
Ability to work independently and carry assignments through to completion.
Commitment to safety and customer service; team-oriented, responsible, and results-oriented, with the ability to consider the larger picture while attending to detail.

Nice To Haves

Associate degree.
2–4 years of supervisory experience.

Responsibilities

Provide leadership to the operations team and develop team members toward individual goals and advancement opportunities within Casella.
Oversee drivers and helpers to ensure safety and operational goals are met.
Partner with the Operations Manager and Division Manager to implement tactical initiatives that drive functional excellence and goal achievement.
Complete onboarding procedures for newly hired drivers and ensure they understand Casella’s core values.
Monitor and coach driver performance and behavior; recommend training or retraining as needed to ensure compliance with company and safety policies.
Investigate accidents, customer disputes, driver disputes, and complaints, and ensure applicable documentation is completed according to policies and procedures.
Create logistical plans to reduce route hours through service conversions and container upsizing, improving route density and efficiency.
Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
Perform other duties as needed to support the company’s vision, mission, and core values.