Operations Supervisor

Marriott•Miami Beach, FL

12d

About The Position

The Operations Supervisor completes cashier and closing reports in the computer system, reviews shift logs and daily memo books, and records pertinent information in logbooks. The role resolves guest calls, requests, and problems by contacting the appropriate individuals or departments. It processes guest check-ins by confirming reservations, verifying identities, collecting payment information, assigning rooms, and issuing room keys. The supervisor also sells accommodations to guests without reservations based on availability, checks that rates match market codes, documents exceptions, and ensures outlet checks are scanned and charged to guest rooms. The role assists management with training, evaluating, counseling, disciplining, motivating, and coaching employees. It serves as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. The Operations Supervisor reports accidents, injuries, and unsafe working conditions; completes safety training and certifications; follows company policies and procedures; maintains professional appearance and confidentiality; and protects company assets. The position welcomes and acknowledges guests, anticipates and addresses service needs, assists individuals with disabilities, and communicates professionally with guests and colleagues. It develops positive working relationships and ensures quality standards are met. The role may require standing, sitting, or walking for extended periods or an entire shift, and moving objects weighing up to 25 pounds without assistance. Other reasonable duties may be assigned by supervisors.

Requirements

At least 1 year of related work experience.
At least 1 year of supervisory experience.
High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No license or certification required.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
At least 1 year of supervisory experience.

Responsibilities

Complete designated cashier and closing reports in the computer system.
Review shift logs and daily memo books and document pertinent information in logbooks.
Contact the appropriate individual or department to resolve guest calls, requests, or problems.
Process guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and activating and issuing room keys.
Sell accommodations to guests without reservations based on availability.
Ensure rates match market codes and document exceptions.
Ensure checks from outlets are scanned and charged to guest rooms.
Assist management in training, evaluating, counseling, disciplining, motivating, and coaching employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to a manager; complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.