Operations Supervisor

CVS Health • Vista, CA

7d • $19 - $28

About The Position

The Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance, while building customer loyalty through excellent service. When a manager is not onsite, this role leads the store and supervisory staff, ensures smooth store operations, and completes all opening and closing procedures.

The position includes supervising store crew activities, communicating with management and colleagues, assisting customers, addressing customer relations issues, providing service feedback and coaching, and maintaining customer and patient confidentiality. It also supports merchandise pricing, stocking, promotional and seasonal displays, signage, inventory, and off-shelf merchandise presentation.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service practices by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, and maintenance of off-shelf merchandise displays.
• Lead store and supervisory staff when no manager is onsite, ensure smooth operations, and complete opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED