Operations Supervisor

Triple Shift Entertainment•Addison, IL

43d•Onsite

About The Position

At Triple Shift Entertainment, the Operations Supervisor plays a key role in ensuring the fun never stops by upholding the company's core values of Spirit, Courage, Respect, Own It, and Excellence. This position involves responsible and skilled management of various venue operations under the guidance of the General Manager and Operations Manager(s). Key responsibilities include assisting with budget preparation, forecasting, financial recording, and reporting, as well as managing staffing and scheduling budgets and controlling payroll and non-payroll expenses. The supervisor will also aid in planning, organizing, and implementing sales programs to achieve overall sales objectives. This role involves supervising all center employees, ensuring adherence to procedures and policies, and managing personnel activities such as hiring, training, scheduling, and ensuring quality customer service. A primary focus is on promoting a positive image of the center by maintaining a fun, safe, and clean environment for both customers and employees, and providing friendly, courteous, and helpful customer service.

Requirements

2 years of FOH experience required
Must have the ability to stand and exert fast-paced mobility for an entire shift
Must show up for all company-required meetings and scheduled shifts on time
Must be able to lift 30 – 50 lbs. Regularly
Must be a minimum of 21 years old

Nice To Haves

1 year of supervisory experience preferred
Industry-specific experience is highly desired
Foster a culture of respect, camaraderie, and inclusiveness for all guests and staff
Work varied hours/days, nights, weekends and holidays, weather conditions, as needed

Responsibilities

Provide responsible and highly skilled management in directing facets of a venue operation.
Assist the General Manager and Operations Manager in preparing budgets, forecasting, financial recording, and reporting.
Allocate staffing and scheduling budgets and assist with payroll/non-payroll expense control.
Aid the General Manager and Operations Manager in planning, organizing, and implementing sales programs for the venue.
Plan and achieve overall sales objectives.
Supervise the work of all center employees.
Ensure that all procedures and policies are thoroughly understood and implemented.
Help in accomplishing all personnel management activities necessary to ensure the center staff is hired, trained, scheduled, and provides quality customer service.
Promote a positive image of the center by maintaining a fun, safe, clean environment for customers and employees.
Provide friendly, courteous, polite, and helpful customer service.