Operations Supervisor

CVS Health • Chico, CA

2d

About The Position

An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the supervisor leads the store and supervisory staff, keeps operations running smoothly, and ensures completion of opening and closing procedures.

The role oversees and supports store crews, assists customers, promotes CVS’s customer service culture, and helps plan and maintain merchandise displays, pricing, stocking, and inventory. This is a full-time position with 30 anticipated weekly hours. A flexible schedule is required, including some early morning, overnight, and weekend shifts, overtime as needed, and responses to urgent store issues.

Requirements

• Deductive reasoning ability.
• Analytical skills.
• Computer skills.
• Advanced communication skills.
• Supervision and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.
• High school diploma or equivalent preferred but not required.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, and maintenance of off-shelf merchandise displays.
• Lead the store and supervisory staff when no manager is onsite.
• Ensure smooth store operations and completion of opening and closing procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED