Operations Supervisor

Homewood Suites Somerset•Somerset, NJ

About The Position

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Operations Supervisor will assist operations leadership with their daily tasks involving front desk duties, logbooks, resolving customer requests, and more. This role also assists in training, evaluating, and motivating employees on the property, ensuring that employee and guest satisfaction are both met.

Requirements

1+ Years background in Hospitality Operations
A solid ability to keep track of multiple tasks.
Moderate computer skills (Windows, MS Office)
Ability to communicate effectively both written and orally.
Able to maintain a solid relationship with multiple teams/leaders
Must be able to work days, evenings, weekends and holidays

Responsibilities

Support and work with all Head of Departments in all aspects of running this hotel
Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
Inspecting all departments for SOP implementation
Inspecting all department with their respective Managers for cleanliness, ambiance, service readiness, staff grooming & hospitality culture
Monitor the coordination between all departments for smooth & efficient operation
Assessing and reviewing customer satisfaction and service recovery process
Meet all dept. heads to review & train the staff to upkeep the human capital
Identifying staff learning needs and assisting with development
Providing timely and constructive feedback to all direct reports as and when required either formally or informally
Conduct weekly / Daily meeting with marketing people for inquiry & follow-up & conversion to grow up the business
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization
Responsible for the overall management of the operation of the hotel
Any other duties assigned