Operations Supervisor

CVS Health•Buena Park, CA

About The Position

The Operations Supervisor is a key leader who supports the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When a manager is not onsite, the Operations Supervisor leads the store and supervisory staff, ensures smooth store operations, and completes opening and closing procedures. The role supervises store crew activities, communicates with management and colleagues, assists customers, promotes CVS’s customer service culture, addresses customer relations issues, and provides colleagues with personalized service feedback and coaching. It also supports merchandise pricing, stocking, promotional and seasonal displays, signage, inventory, and off-shelf merchandise presentation. The position is full-time, with a flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The stated typical pay range is $18.90–$27.90 per hour. Benefits for eligible colleagues include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise the store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Provide colleagues with personalized customer service feedback and coaching.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Support the planning, execution, and maintenance of off-shelf merchandise displays.
Lead the store and supervisory staff when no manager is onsite, ensure store operations run smoothly, and complete opening and closing procedures.