Operations Supervisor (GOV)

PNC Bank • Cleveland, OH

1d • Onsite

About The Position

Oversees operations workflow and owns the execution of transactions/processes. Manages direct reports on the operations team. Manages and is responsible for achieving desired business results. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. May partner internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues. Provides coaching and development to team members. Leads team meetings and continuous improvement sessions. Provides consultation and advice to service partners and customers. May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate. Participates in and may oversee projects. Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation activities. Verifies completeness and accuracy of procedures.

Requirements

• Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• No Degree
• No Required Certification(s)
• Candidates being considered for this position will be subject to additional background checks as established by the specific government client contract.

Nice To Haves

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

Responsibilities

• Oversees operations workflow and owns the execution of transactions/processes.
• Manages direct reports on the operations team.
• Manages and is responsible for achieving desired business results.
• Assists team members with escalated issues.
• May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
• May partner internally to resolve escalations and provide guidance.
• May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members.
• Leads team meetings and continuous improvement sessions.
• Provides consultation and advice to service partners and customers.
• May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements.
• Updates standard operating procedures as appropriate.
• Participates in and may oversee projects.
• Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance.
• Manages and is accountable for risk mitigation activities.
• Verifies completeness and accuracy of procedures.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed