Operations Supervisor - Monday - Thursday 4:00pm - 12:30am

ALLEN DISTRIBUTION•South Middleton Township, PA

4h•Onsite

About The Position

The Operations Supervisor is responsible for managing people, materials, customer service, and costs within the warehouse, ensuring alignment with Company policies and goals. This role directly impacts customer satisfaction and profitability. The company emphasizes values such as customer focus, respect, high business ethics, corporate citizenship, professional relationships, continuous improvement, and a strong commitment to safety. Employees are expected to demonstrate flexibility, reliability, a 'Whatever it Takes' attitude, a willingness to learn, initiative, high-quality work, adherence to directions, professional communication, appropriate appearance, and strict adherence to safety protocols to ensure long-term success.

Requirements

The ability to motivate and drive a team to meet and exceed department and company goals.
The ability to build a successful relationship with the customer.
Working knowledge of warehouse operations/production operations and WMS.

Responsibilities

Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals.
Work the hours needed to support the business goals (including overtime, weekends and holidays).
Remain open-minded, perform a wide variety of job tasks, transition from task to task effectively (multi-task).
Be present and punctual; arrive prepared for work.
Complete work in a timely, accurate and consistent manner.
Plan and schedule your time off in advance with your supervisor or manager.
Maintain a “Whatever it Takes” attitude.
Live by company stated values and inspire others.
Approach new tasks with an interest to learn.
Seek out additional work when job tasks are completed.
Go above and beyond required tasks.
Participate in pre-shift meetings and department meetings.
Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc.
Promote teamwork and assist in all areas and processes in the operation as needed / required.
Maintain high standards despite pressing deadlines.
Produce accurate, thorough and professional work.
Understand the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follow all written and verbal instructions provided by management, project leader, etc.
Share all information in a professional and factual manner ensuring the best decisions are made for the company.
Report all issues to your manager/supervisor.
Maintain an appropriate appearance and dress in accordance with the established dress code guidelines to your respective position.
Follow all rules, guideline, and practices.
Inform supervisor / manager immediately if unsafe conduct or conditions arise.
Understand customer contract requirements.
Ensure all paper work and data entry is completed by 9am the next day and end of billing period by end of day.
Perform cycle counts as detailed by the company or the customer and record system entries.
Achieve Daily Revenue P & L Metric (overall green status).
Ensure Daily Revenue P & L metric information to be current within 48 hours.
Work with direct reports to implement corrective actions as needed based on weekly overall performance when metric is below green status.
Manage overall equipment needs and supply ordering.
Plan daily labor to inbound / outbound activity.
Seek assistance from your immediate Manager as needed.
Ensure that Safety Policies are being followed and enforced throughout the operation.
Develop and implement Corrective Actions based on historical trends on recorded incidents and damage costs.
Include team members ensuring input of ideas and discussions to improve overall Safety awareness.
Provide periodic updates on progress with Corrective Actions.
Complete monthly audits (Hoist Inspection Audit – weekly, First Aid Medication Log – monthly, Safety Board Information Review – monthly, Motorized Equipment Daily Inspection, Scrubber Daily Inspection, Golf Cart, etc.… (electronic /paper) – daily).
Complete SOP monthly reviews by required due dates.
Provide feedback on documented processes by recommending process changes via the Document Control Plan by using the Document Change Request form.
Ensure that Customer specific processes and work instructions are developed, documented and reviewed with affected employees via the SOP and are added to the established customer folder on the company “S” drive.
Ensure no Customer loss due to Quality / Performance issues.
Complete the “Operations - New Customer Set Up” document for new and existing customers transitioning to a new region.
Experience Organic Growth with existing customers.
Ensure Positive Customer Experience.
Manage Corrective Action Requests – CARs.
Meet or exceed KPI metric Objectives.
Ensure all information sent out of the department is accurate and any errors are tracked.
Follow the established Training Program C.G.GE.006.
Ensure that training of employees is documented.
Ensure Operations & Safety Checklists completed per the Training Program.
Ensure Job Proficiency Training Reviews of New Hires & Tenured employees are completed per the Training Program.
Ensure that your buildings and areas of responsibility are in an audit & tour ready posture.
Manage 3rd Party Audits (AIB, SQF, Customer conducted audits, etc.…) with a scoring objective (Passing (Pass or Fail), Excellent Range – 950 and above, etc.).
Review Negative / Non-passing results with affected management team members.
Complete accurately and record audits by required due dates (Facility Audit – monthly, Rodent Log - weekly, Glass Breakage Audit – monthly (as required by customer), Master Sanitation Checklist – daily, weekly, monthly).
Maximize the storage density by following the customer’s or the company’s direction.
Follow the guidelines as outlined in the Peak Storage and Space Utilization Entries SOP.