Operations Supervisor

PRIORITY ONDEMAND•Phoenix, AZ

1d•Onsite

About The Position

The Operations Supervisor is responsible for a wide range of management and administrative functions within the field operations. This includes interviewing, hiring, orienting, evaluating, coaching, and disciplining field staff. The role involves developing and managing the master schedule, tracking payroll discrepancies, and resolving personnel issues related to pay and benefits. Additionally, the supervisor directs support staff and outside vendors in managing inventory, ordering supplies, and maintaining fleet vehicles. A key aspect of the role is ensuring that all field staff maintain appropriate certifications, licensure, and a high level of customer service. The supervisor also assists in ensuring compliance with all local, state, and federal regulations, contracts, and ordinances, particularly concerning controlled substances and operational procedures. The role may also involve acting as a team leader in emergency situations and participating in public relations and community education programs.

Requirements

All Paramedic requirements.
All Paramedic Field Supervisor requirements.
Must be currently certified as a paramedic in Arizona.
Must have the ability to function as a leader evaluating, coaching, training, and directing field staff.

Responsibilities

Interviewing, screening, hiring, and orienting field staff.
Evaluating, coaching, and disciplining all field staff.
Developing and staffing the master schedule, including call-in/fill-in positions.
Tracking and monitoring payroll discrepancies per company policy.
Receiving and resolving field crew questions, concerns, or issues regarding pay, benefits, or other personnel matters.
Directing and leading support staff in inventorying, ordering, receiving, stocking, and issuing medical, office, and shop equipment and supplies.
Directing and leading outside vendors, fleet maintenance staff, and support staff in performing preventive maintenance, repairs, cleaning, and inspecting all fleet vehicles.
Ensuring that all field staff maintain appropriate certification and licensure for their position.
Ensuring that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers, and the general public.
Assisting Medical Director, quality improvement, and billing support staff in evaluation, training, and follow-up with field crews in protocol compliance and field documentation.
Assisting Director of Operations in ensuring that all operations are in full compliance with all local, state, and federal regulations regarding the ordering, storage, use, and record-keeping of controlled substances.
Assisting Director of Operations in ensuring that operations are in full compliance with all local, state, and federal contracts, regulations, and ordinances.
Performing other duties related to management and administrative functions as directed.
Responsible for all step 1 grievances as defined by the current CBA.
Directing and supervising field crews to ensure that ambulance and all equipment is ready for use at the beginning of each shift and after every call.
Directing and supervising field crews to ensure security of buildings, vehicles, equipment, medications, and all other company property.
Performing daily inspections of base and/or station for cleanliness.
Directing and supervising field crews to perform appropriate housekeeping duties.
Tracking, monitoring, and submitting payroll per company policy.
Assisting Vice President of Operations in ensuring that all operations are in full compliance with all local, state, and federal regulations regarding the ordering, storage, use, and record-keeping of controlled substances.
Assisting Vice President of Operations in ensuring that operations are in full compliance with all local, state, and federal contracts, regulations, and ordinances.
Maintaining security and privacy of all company and patient information at all times in accordance with HIPPA and all other local, state, and federal regulations.
Acting as a team leader in dealing with emergency and non-emergency situations, directing and supervising other members of the emergency medical care team.
Performing duties related to public relations and community education programs sponsored by the company.
Accepting responsibility for recertification as an EMT and for other required licenses and certifications as required by company, local, regional, and state policies, regulations, or laws.
Handling administrative tasks such as dealing with vehicle breakdowns, vehicle accidents, employee injuries, patient injuries, supply requests, and general housekeeping activities.
Reporting to assigned shifts on time, properly groomed in uniform and on time unless proper notification has been made.
Remaining on-duty and in proper uniform until properly relieved.
Setting an example of professionalism and leadership for others to follow.
Placing patient care excellence and safety above all else.