Operations Supervisor

GN Group • Shakopee, MN

1d • Onsite

About The Position

Operations Supervisor Position Overview This position oversees and manages the day-to-day activities of their respective Division Operations Area. As an Operations Supervisor, you will set expectations and provide feedback to team members daily. You will be responsible for maintaining and improving the overall quality and KPIs of your teams’ area through continuous improvement. Our core values are embedded in every operations role at GN ReSound. Team members must demonstrate our core values each day. Our Bloomington Operations’ core values are: Listen Challenge Transform Care Commit Essential Functions (Reasonable accommodations may be made to enable people with disabilities to perform the essential functions.) Support critical leadership functions for team including hiring, coaching, performance management, annual review, merit and engagement survey processes required to build a proven productive team Oversee, plan, and organize the department including responsibility for safety, organization, quality, compliance, turnaround time, efficiency, cost, and employee motivation daily Maintain accurate labor reporting of all hours within their area Work with divisional leadership to set area goals including identifying the milestones, and implementing the plan to include upward feedback Responsible for bank metrics in the area and department (Quality, SLA, Efficiency) and department or sub-department KPI’s and daily communication of goals and priorities Evaluate business issues and complaints in your area for root cause and improvement Oversee team training, including cross training, and new employees Meet with each employee within area monthly to review performance, what’s working, and what’s not working Develop and mentor team technicians daily Identify and mentor future bench opportunities Support positive collaboration across teams, managing any necessary conflict appropriately Initiate and support continuous improvement efforts to achieve business strategy and goals relative to profitability, cost control, and increased efficiency Prepare and participate in ISO, FDA, Internal Audits, and tours as required Utilize Entrepreneurial Operating System “EOS” tools to create and improve work process and workforce Write and deliver annual performance reviews with Leadership support and guidance Other duties as assigned

Requirements

• Work in a team environment
• Support the on-boarding/training of new team members
• Focuses on getting better every day
• Produce high quality work
• Willing to assist other areas as needed
• Extensive knowledge of product line
• Lean Fundamentals & 5S
• Demonstrated knowledge and proficiency in the principles, procedures, and best practices related to manufacturing & fulfillment operations.
• Effective oral and written communication skills and group presentation skills.
• Ability to adapt to/work with a diverse workforce.
• Ability to work individually and as part of a team.
• Software proficiency including Excel, Word, and PowerPoint.
• Ability to identify opportunities for process improvements.
• Demonstrated organizational and administrative skills.
• Attention to detail, ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to Lead, Coordinate, and hold team members accountable
• High School Diploma/GED

Nice To Haves

• Bachelor’s degree
• 2+ Years of leadership experience
• Proficient in Microsoft Office
• Leadership experience across multi-functional teams
• Experience working in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR)
• 3 years of Order Management, Technical Support, Warehousing or Manufacturing experience directly with hearing instruments
• Process flow for custom product manufacturing: O/E, Assembly, Repair, Test & Insp., Invoicing, Shipping, International Experience, Information Systems (user competency), Kronos Application, Microsoft Office (Excel, Word, PowerPoint).
• Experience with Lean tools & EOS

Responsibilities

• Support critical leadership functions for team including hiring, coaching, performance management, annual review, merit and engagement survey processes required to build a proven productive team
• Oversee, plan, and organize the department including responsibility for safety, organization, quality, compliance, turnaround time, efficiency, cost, and employee motivation daily
• Maintain accurate labor reporting of all hours within their area
• Work with divisional leadership to set area goals including identifying the milestones, and implementing the plan to include upward feedback
• Responsible for bank metrics in the area and department (Quality, SLA, Efficiency) and department or sub-department KPI’s and daily communication of goals and priorities
• Evaluate business issues and complaints in your area for root cause and improvement
• Oversee team training, including cross training, and new employees
• Meet with each employee within area monthly to review performance, what’s working, and what’s not working
• Develop and mentor team technicians daily
• Identify and mentor future bench opportunities
• Support positive collaboration across teams, managing any necessary conflict appropriately
• Initiate and support continuous improvement efforts to achieve business strategy and goals relative to profitability, cost control, and increased efficiency
• Prepare and participate in ISO, FDA, Internal Audits, and tours as required
• Utilize Entrepreneurial Operating System “EOS” tools to create and improve work process and workforce
• Write and deliver annual performance reviews with Leadership support and guidance
• Other duties as assigned

Benefits

• Depending on your work location, the target annual salary for this position can range from $86,900 to $93,500 /yr.
• In addition, you may be eligible for a discretionary bonus.
• Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.
• To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED