Operations Supervisor

Cencora • Wilmington, MA

5d

About The Position

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. This Operations Supervisor will assist in leading and managing the Gateway Operations, including drivers, dispatchers, and operations personnel. Supervise the day to day operations Assign work to direct reports Handle and document low level personnel issues Document and deliver staff performance feedback and performance reviews. Assist with staffing and scheduling to ensure optimal coverage on all shifts Participate in interviews for new hires Maintain confidentiality of employee records Ensure a clean and harassment-free work environment Manage station inbound and outbound shipments and assign resources as needed Monitor discrepancies by making sure appropriate notes are entered in the job Ensure that all job instructions and packaging needs are followed Monitor scheduling to ensure proper coverage at all times to handle workload Use GPS tracking and ensure drivers are assigned to appropriate vehicles Anticipate, prioritize and communicate and resolve problems throughout the day Manage employee training requirements and train staff on operation procedures Comply with TSA screening of freight Trouble shoot and manage problems through corrective action process Monitor shipment notes for shipments on hold or otherwise in the stations’ custody Monitor live animals being held in the station to ensure proper care Provide guidance to other staff members/offices with general questions about operations and packaging

Requirements

• Minimum of an associate degree or 5 years relevant supervisory experience is required.
• Provide leadership and direction for the department.
• Communicate and build professional relationships.
• Maintain an approachable and professional demeanor
• Train, coach and motivate others.
• Ability to multi-task.
• Proficient in World Courier operating systems, Microsoft Word & Excel
• Lead by example.

Responsibilities

• Supervise the day to day operations
• Assign work to direct reports
• Handle and document low level personnel issues
• Document and deliver staff performance feedback and performance reviews.
• Assist with staffing and scheduling to ensure optimal coverage on all shifts
• Participate in interviews for new hires
• Maintain confidentiality of employee records
• Ensure a clean and harassment-free work environment
• Manage station inbound and outbound shipments and assign resources as needed
• Monitor discrepancies by making sure appropriate notes are entered in the job
• Ensure that all job instructions and packaging needs are followed
• Monitor scheduling to ensure proper coverage at all times to handle workload
• Use GPS tracking and ensure drivers are assigned to appropriate vehicles
• Anticipate, prioritize and communicate and resolve problems throughout the day
• Manage employee training requirements and train staff on operation procedures
• Comply with TSA screening of freight
• Trouble shoot and manage problems through corrective action process
• Monitor shipment notes for shipments on hold or otherwise in the stations’ custody
• Monitor live animals being held in the station to ensure proper care
• Provide guidance to other staff members/offices with general questions about operations and packaging

Benefits

• In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree