Operations Supervisor

Northeast Ohio Natural Gas Cor•Glendale, AZ

24d

About The Position

The Operations Supervisor plans, coordinates, assigns, and oversees daily crew activities and field operations to ensure work is completed safely, efficiently, and in accordance with company policies, OSHA regulations, and operational priorities. The position leads, trains, mentors, and develops employees; collaborates with management and staff to resolve operational issues and support project execution; and promotes safety, industry standards, and continuous professional growth. The role supports water treatment and distribution operations, including operating, inspecting, maintaining, troubleshooting, and assisting with repairs to treatment, distribution, and related equipment. Duties include maintaining water meters, completing work orders, managing inventory and supplies, maintaining facilities and grounds, handling materials and treatment chemicals, and monitoring and adjusting chemical feed systems. The supervisor maintains operational records and ensures equipment, testing instruments, and processes support water quality standards, reliable service, and regulatory compliance. This is a full-time exempt salaried position with supervisory responsibilities. The supervisor develops team goals and supports employee performance through regular check-ins, team meetings, skills coaching, and annual reviews. The role participates in a 24-hour on-call rotation and may require overtime, weekends, holidays, standby assignments, emergency responses, and repairs outside normal working hours. Candidates must meet one of two experience and education paths: a bachelor’s degree in a closely related field and at least five years of relevant experience, including at least two years of progressively responsible experience operating, maintaining, repairing, and rebuilding mechanical equipment and infrastructure; or a high school diploma or equivalent and at least nine years of relevant experience, including the same two years of progressively responsible experience. A valid Arizona driver’s license and an ADEQ Grade 2 Water Distribution or Water Treatment Certification are required; either certification may be obtained within six months of hire.

Requirements

Ability to communicate effectively verbally and in writing.
Sound judgment, problem-solving skills, and independent decision-making ability.
Thorough knowledge of safety practices, procedures, and regulatory requirements related to water treatment facilities, distribution systems, mechanical equipment, chemical handling, and construction activities.
Knowledge of operating, maintaining, troubleshooting, and repairing water treatment and distribution equipment, including pumps, motors, valves, filters, meters, generators, and compressors.
Ability to inspect, select, operate, and maintain tools and equipment used for installation, maintenance, and repair work.
Skill in safely operating hand tools, power tools, excavating equipment, utility vehicles, and other equipment used in utility operations.
Working knowledge of electrical, instrumentation, and control systems, including operation, diagnostics, maintenance, troubleshooting, and repair of associated equipment and components.
Either a bachelor’s degree in a closely related field and at least five years of relevant experience, including at least two years of relevant progressively responsible experience operating, maintaining, repairing, and rebuilding mechanical equipment and infrastructure; or a high school diploma or equivalent and at least nine years of relevant experience, including at least two years of such progressively responsible experience.
Must possess and maintain a valid Arizona driver’s license.
Must possess an ADEQ Grade 2 Water Distribution Certification or ADEQ Grade 2 Water Treatment Certification, or obtain either certification within six months of hire.
Ability to lift, push, and pull up to 50 pounds independently and team lift heavier loads safely.
Ability to walk, stand, bend, squat, kneel, and crouch for extended periods, including in confined spaces or awkward positions.
Ability to climb ladders and stairs and maintain balance.
Ability to navigate uneven, rough, or sloped outdoor terrain and work in construction sites, fields, roadside areas, dust, dirt, insects, heat, cold, rain, and snow.
Visual acuity to read text on screens and documents, observe surroundings, recognize hazards, and perform tasks safely.
Hearing sufficient for general and phone communication and to respond to traffic and other job-site hazards.
Ability to operate a vehicle safely and frequently get in and out of a vehicle throughout the workday.
Ability to properly use required personal protective equipment for extended periods.
Ability to problem solve, prioritize tasks, and interpret and understand written documents.
Ability to operate a computer and office productivity machinery as necessary.

Responsibilities

Plan, coordinate, assign, and oversee daily crew activities and field operations.
Lead, train, mentor, coach, and develop team members; support performance goals and professional growth.
Collaborate with management, supervisors, and staff to resolve operational issues, support project execution, and maintain effective communication.
Operate, inspect, maintain, troubleshoot, and assist in repairing water treatment, distribution, and related equipment; identify and report deficiencies.
Install, repair, replace, and maintain water meters; complete work orders; and manage shop inventory and operational supplies.
Oversee facility, grounds, and distribution system site maintenance.
Load, unload, transport, store, and safely handle operational materials, treatment chemicals, and equipment.
Safely operate and maintain hand tools, power tools, testing instruments, and other equipment; ensure testing and monitoring equipment is maintained and calibrated.
Monitor and adjust chemical feed systems and other operational processes to maintain water quality standards and regulatory compliance.
Maintain accurate process logs, testing results, maintenance records, inspections, and records of abnormal operating conditions.
Support water treatment and distribution operations and ensure service reliability and regulatory compliance.
Promote and enforce company safety policies, procedures, and applicable regulatory requirements.
Respond to system emergencies, equipment failures, and service disruptions, including performing repairs outside normal working hours when required.
Participate in a 24-hour on-call rotation and work overtime, weekends, holidays, standby assignments, and emergency response activities as operational needs dictate.
Identify effective team goals and objectives and implement plans to execute them.
Conduct leadership routines including weekly check-ins, monthly team meetings, quarterly skills coaching, and annual reviews.