Operations Supervisor (816110)
About The Position
Responsible for overseeing the project's programmatic activities and operations. Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues. Analyzes processes and procedures to optimize performance. Defines and sets operational goals. Prioritizes assignments and adjusts or adapts service delivery as needed. May supervisor staff. Understand all technical aspects of the operational units. Maintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs. Maximize performance and productivity. Direct/delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as needed. Facilitate meetings with partners to promote full, frequent communication. Coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively. Participate in development and maintenance of standard operating procedures - Other duties as assigned.
Requirements
- Related Bachelor's Degree from an accredited college or university or equivalent experience
- Experience organizing, planning and developing program operations at a supervisory level
- Demonstrated customer service skills
- Excellent leadership, interpersonal and human resource management skills
- Excel knowledge
Responsibilities
- Overseeing the project's programmatic activities and operations
- Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues
- Analyzes processes and procedures to optimize performance
- Defines and sets operational goals
- Prioritizes assignments and adjusts or adapts service delivery as needed
- Supervises staff
- Understands all technical aspects of the operational units
- Maintains knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs
- Maximizes performance and productivity
- Directs/delegates staff responsibilities to meet and/or exceed performance standards
- Reviews staff performance and recommends corrective actions as needed
- Facilitates meetings with partners to promote full, frequent communication
- Coordinates training activities to ensure that all operations staff are properly trained to implement project activities effectively
- Participates in development and maintenance of standard operating procedures
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
