Operations Supervisor

Triple Shift Entertainment • St. Paul Park, MN

22d

About The Position

The Operations Supervisor provides responsible, skilled management of facets of a venue operation under the direction of the General Manager and Operations Manager(s). The role assists with budgets, forecasting, financial recording and reporting, staffing and scheduling budgets, payroll and non-payroll expense control, and planning and implementing venue sales programs. The supervisor plans for and is responsible for achieving overall sales objectives and supervises all center employees.

The position ensures that procedures and policies are understood and implemented, and supports personnel management activities so staff are hired, trained, scheduled, and provide quality customer service. It also promotes a fun, safe, and clean environment for customers and employees and delivers friendly, courteous, polite, and helpful service.

Requirements

• At least 2 years of front-of-house (FOH) experience.
• At least 21 years old.
• Able to work varied hours and days, including nights, weekends, and holidays, and in changing weather conditions as needed.
• Able to stand and maintain fast-paced mobility for an entire shift.
• Able to regularly lift 30–50 lbs.
• Excellent time-management skills and ability to prioritize tasks.
• Must arrive on time for company-required meetings and scheduled shifts.

Nice To Haves

• 1 year of supervisory experience preferred.
• Industry-specific experience is highly desired.

Responsibilities

• Direct facets of venue operations under the direction of the General Manager and Operations Manager(s).
• Assist with preparing budgets, forecasting, financial recording, and reporting.
• Allocate staffing and scheduling budgets and assist with payroll and non-payroll expense control.
• Assist in planning, organizing, and implementing venue sales programs.
• Plan for and achieve overall sales objectives.
• Supervise the work of all center employees.
• Ensure procedures and policies are understood and implemented.
• Help ensure center staff are hired, trained, scheduled, and provide quality customer service.
• Promote a fun, safe, and clean environment for customers and employees.
• Provide friendly, courteous, polite, and helpful customer service.
• Attend company-required meetings and scheduled shifts on time.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Dental Benefit Little Partners coverage at no charge for children 12 and under
• HSA health savings account
• Short-term disability
• Long-term disability
• Pretax 401(k) options
• Roth 401(k) options
• Employer 401(k) match for qualified contributions
• Immediate vesting in the employer 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed