Operations Supervisor

KW Property Management Careers•Fort Lauderdale, FL

3d•Onsite

About The Position

This role is instrumental in creating a luxury environment and executing five-star service expectations in customer service. The Operations Supervisor anticipates the needs of residents and executes requests in a timely fashion. Performs property walk-throughs to ensure cleanliness and that operations are running smoothly. Gathers proposals and completes projects in a timely manner. This position has limited direct supervisory responsibilities and serves as a coach and mentor for other positions in the department. The work environment is a high-end property, and this position will often be assisting guests in outside weather conditions throughout the day.

Requirements

High School Diploma or equivalent.
Minimum 1 year working in the hospitality industry.
Experience with computers and software used in an office environment.
Must have excellent communication skills; verbal and written to convey information and ideas clearly.
Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.

Nice To Haves

Team member leads by example, consistently conveying a positive attitude, passion, and pride in your work.
Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.

Responsibilities

Anticipates needs of residents and execute requests in a timely fashion.
Performs property walk-throughs to ensure cleanliness and that operations are running smoothly.
Gathers proposals for different projects to be presented to the management team.
Assist front and back office manager with training new team members including receiving personnel.
Conduct walk-throughs at the property to ensure cleanliness and organization.
Establish relationships with local merchants and service providers.
Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily to effectively answer questions and help direct members.
Ensure employees are dressed appropriately and following uniform guidelines and carrying the necessary equipment.
Generate operations-related reports and submit to management.
Ensure customer needs are met: provide directions, suggestions for restaurants, including travel.
Arrange for special requests for residents to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services to accommodate the residents’ needs.
Coordinate special events or special projects as assigned.
Conduct all services for the association as an ambassador with integrity and in a professional manner.
Respect residents’ privacy, information, perspective, priorities, times, and resources.
Maintain a warm, friendly, and approachable demeanor.
Promptly communicate resident and guest concerns to management.
Arrange for move-ins and move-outs after management approval.
Receive and keep log of all lost and found items.
Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages.
Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
Prepare weekly activity reports as required and submit to management.