Operations Supervisor

Grifols•Bowling Green, OH

12d•Onsite

About The Position

The Operations Supervisor works in a plasma center, maintaining the ability to perform all center tasks, fill in for production employees, and supervise donor flow. The role supports donor selection, plasma collection, manufacturing records, employee training, center cleanliness and equipment upkeep, donor fund controls, reporting, and communication across service areas. The supervisor works under the guidance of the Center Manager and/or Assistant Manager and helps carry out tasks needed to meet company objectives. The position requires compliance with applicable regulations and company procedures, accurate documentation, donor rapport, and reporting unsafe conditions. The role may include training to repair plasma center equipment. Work is performed in a plasma center and involves exposure to biological fluids and potential infectious organisms, electrical office and laboratory equipment, and extreme cold below 32°F in plasma freezers. Required personal protective equipment includes protective eyewear, garments, gloves, and cold-gear. Work involves standing and sitting, frequent hand and foot movements, occasional squatting or crouching, bending and twisting, reaching below shoulder height, and light lifting of 15 pounds with a maximum lift of 50 pounds. Hearing acuity and specified visual abilities are essential. The role requires communicating information, listening and understanding spoken information, working independently within oral or written instructions, adapting to changing demands, and relating sensitive information to diverse groups.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.
Ability to communicate information and ideas so others understand, and to listen to and understand information presented through spoken words and sentences.
Ability to work independently and follow oral or written instructions.
Ability to perform a wide range of tasks in response to variable demands and changing conditions, and to relate sensitive information to diverse groups.
Hearing acuity is essential.
Color perception/discrimination, near vision, and far vision correctable in one eye to 20/30 and in the other eye to 20/100.
Ability to perform frequent hand movements and precise coordinated finger movements to grasp and manipulate objects.
Ability to stand up to 4–6 hours per day and sit 1–2 hours per day; bend and twist the neck for 1–2 hours per day; bend and twist at the waist infrequently; and reach below shoulder height.
Ability to lift 15 pounds routinely and a maximum of 50 pounds.

Responsibilities

Maintain the ability to perform all tasks within the plasma center, fulfill production employee duties, and supervise donor flow.
Learn and maintain familiarity with and compliance with state and federal regulations, FDA-approved Standard Operating Procedure Manual, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of necessary records.
Under the guidance of the Center Manager and/or Assistant Manager, help maintain the facility in a neat and clean condition and keep equipment in good working order.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist in controlling center donor funds as determined by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Maintain active communication with other service areas to ensure accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks necessary to pursue company objectives.