Operations Supervisor

GEODIS • Stoughton, MA

11d

About The Position

The Operations Supervisor leads daily operations for local and regional big-and-bulky home delivery networks and coordinates distribution center activities. The role tracks delivery and financial performance metrics, monitors driver behavior and safety using telematics and dashcams, manages staffing and labor hours, and supervises employee performance and development. The supervisor also oversees inventory, process compliance, reporting, customer billing, and warehouse upkeep. For food accounts, the incumbent reports food safety problems to senior management so action can be initiated.

Requirements

• High school diploma or GED equivalent.
• Three to five years of related warehouse and/or distribution center experience.
• Experience with warehouse equipment.
• Experience with warehouse management systems.
• Experience with labor management systems.
• PC literacy and experience with Microsoft Outlook, Word, and Excel.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common-sense understanding to carry out instructions provided in written, oral, or diagram form.

Nice To Haves

• One year of supervisory experience is preferred.

Responsibilities

• Lead daily operations for local and regional big-and-bulky home delivery networks.
• Track key metrics such as on-time delivery, cost per stop, and revenue per truck.
• Monitor driver behavior and safety metrics through telematics and dashcams.
• Coordinate daily activities within the distribution center.
• Prepare work schedules and respond effectively to unexpected labor needs.
• Manage labor hours and payroll in an electronic timekeeping system.
• Interview and train prospective and new team members.
• Support business support staff development, appraise performance, reward employees, address complaints, and resolve problems.
• Ensure the team understands and works toward performance goals.
• Recommend process improvements within the warehouse or distribution center.
• Review records for accuracy, compliance with procedures, and adequacy of stock levels.
• Ensure compliance with company and customer policies and procedures, including safety requirements.
• Schedule work for special and periodic inventories.
• Trace item histories to determine reasons for discrepancies between inventory and stock control records, and recommend corrective actions.
• Assign duties and examine work for accuracy, neatness, and conformance to policies and ISO9002 procedures.
• Study and standardize procedures to improve team efficiency.
• Prepare reports for leadership.
• Assist in maintaining the physical properties of the warehouse.
• Submit weekly, monthly, and other special-services billing to customer service representatives.
• Supervise distribution center employees in accordance with organizational policies and applicable laws.
• For food accounts, report food safety problems to senior management to initiate action.
• Perform other duties as required and assigned.

Benefits

• Fair pay; some jobs include bonus opportunities.
• Access to earnings on demand, with payday available early.
• Free telemedicine from day one at no cost; healthcare, dental, and vision options are available at affordable costs after a short waiting period.
• Paid holidays, time off, short-term disability, and new parent leave.
• A safe, clean, and healthy work environment.
• Career growth and promotion opportunities.
• One-time grants through the GEODIS Compassion Fund for teammates experiencing unexpected catastrophes.
• Opportunities to volunteer in the community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
• Inclusive culture and Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED