Operations Supervisor

. Crane Worldwide Logistics . • Groveport, OH

18d • Onsite

About The Position

The Operations Supervisor coordinates daily and weekly operational activities, including workload planning and staffing. The role is accountable for employee production, supervision, discipline, conflict resolution, and performance monitoring against goals and standards. It enforces company policies and procedures, coordinates with other departments, responds to production problems, trains employees, and develops them through coaching. The supervisor also communicates with clients, vendors, and employees; suggests process improvements; and assists the Operations Manager with planning and budgeting. The position includes executing applicable company KPIs, including “The Morning Routine” and operational aspects of “The Director’s Playbook,” in accordance with the Crane Worldwide Logistics Operational KPI Standards addendum. Other duties may be assigned.

Requirements

• High school diploma or GED.
• Four years of industry experience.
• Two years of supervisory experience.
• Problem-solving skills, including identifying and resolving problems in a timely manner.
• Client service skills, including managing difficult client situations, responding promptly to client needs, and welcoming client feedback.
• Quality management skills, including seeking ways to improve and promote quality and demonstrating accuracy and thoroughness.
• Ability to talk, hear, and use hands to operate computer equipment.
• Close vision and the ability to adjust focus.
• Punctual attendance and regular on-site presence at the assigned work location.

Responsibilities

• Execute applicable company KPIs, including “The Morning Routine” and operational aspects of “The Director’s Playbook.”
• Coordinate daily and weekly activities, planning workloads and staffing accordingly.
• Oversee production, supervise and discipline employees, and resolve conflicts.
• Monitor and evaluate employees based on goals and standards.
• Enforce compliance with policies and procedures.
• Coordinate with other company departments.
• Respond to and solve production problems.
• Train employees on job-specific duties and develop them through coaching.
• Suggest and take initiative on process improvements.
• Communicate effectively with clients, vendors, and employees.
• Assist the Operations Manager with planning and the budget process.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off (17 days per year), usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, in addition to a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED