Operations Supervisor

Wilberts•Williamson, NY

About The Position

The Operations Supervisor supports daily operations in the Full-Service/Self-Service Operations department by overseeing staff, coordinating workflows, and maintaining company standards for safety, quality, and customer service. The role connects team members with management and assists with execution, coaching, problem resolution, and escalation of higher-level issues. The position reports to the General Manager and is classified as non-exempt. The supervisor maintains a visible presence on the floor, supports staff, and may serve as a backup across multiple positions. The role requires mechanical inclination for basic equipment troubleshooting, quick repairs, and on-the-spot assessments, as well as cross-training as a loader operator and safe equipment operation when required. Candidates must complete the Wilbert’s Mentorship Program and any other required professional development programs. Training and certification for forklift operation are available. The work regularly involves standing and walking for extended periods, working near moving mechanical parts, fumes or airborne particles, and outdoor weather. The environment is smoke-free for safety reasons and is usually loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description notes that management may assign or reassign duties and responsibilities at any time.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Experience or knowledge in the automotive industry.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Valid driver’s license.
Forklift certification; training and certification are available.
Must successfully complete the Wilbert’s Mentorship Program and any other required professional development programs.
Mechanical inclination and ability to perform basic troubleshooting, quick repairs, and equipment assessments.
Ability to safely operate equipment when required, including as a cross-trained loader operator.
Ability to stand, walk, use hands, and talk or hear regularly; remain on one’s feet for long periods; climb or balance; and stoop, kneel, crouch, or crawl frequently.
Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Lifting devices and/or assistance are required for heavier merchandise.

Responsibilities

Supervise daily operations and assist with coordinating employee schedules, assignments, and workload distribution.
Monitor team performance, productivity, and compliance with company standards; provide real-time feedback and coaching.
Serve as the first point of contact for routine questions or concerns, resolving issues when possible and escalating complex situations to management.
Provide the General Manager with updates on daily operations, staffing needs, and workflow challenges.
Assist with implementing process improvements and operational efficiencies identified by management.
Promote a positive team environment by encouraging communication, accountability, and recognition of employee contributions.
Lead or assist with team meetings, safety talks, and on-the-job training.
Ensure compliance with company policies, safety procedures, and regulatory requirements.
Maintain a visible presence on the floor to support staff and ensure smooth operations.
Perform basic troubleshooting, quick repairs, and on-the-spot equipment assessments as needed.
Cross-train as a loader operator and safely operate equipment when required.
Participate in new-hire interviews and onboarding.
Serve as a backup for multiple positions and step in where needed.
Perform other duties as assigned.