Operations Supervisor (Warehouse & Storage Contracts)

SecondShop • Edmonton, AB

4d • Onsite

About The Position

The Operations Supervisor is responsible for day-to-day oversight of warehouse operations, with a specific focus on storage programs and customer storage contracts. This role leads receiving, put-away, inventory control, storage movements (ins/outs), and shipping while ensuring accurate WMS transactions, contract compliance (rates/terms/space), and timely, accurate storage billing.

Requirements

• 3+ years of progressive warehouse operations experience, including supervising hourly teams in a fast-paced environment.
• Hands-on experience using a Warehouse Management System (WMS) for receiving, put-away, picking, shipping, cycle counts, and inventory adjustments.
• Experience supporting storage operations and customer storage programs (inventory visibility, releases, ins/outs tracking, and exception handling).
• Exposure to storage contract administration and/or storage billing inputs (pallet positions/square footage, dwell time, handling/accessorial charges) is strongly preferred.
• Strong working knowledge of inventory control practices (location discipline, cycle count programs, variance investigation).
• Forklift certification (or ability to obtain) and comfort working in a warehouse environment (walking/standing, lifting, equipment traffic).
• Proficiency with Microsoft Excel and basic reporting.

Responsibilities

• Supervise daily floor activities across receiving, put-away, replenishment, picking, staging, loading, and cycle counting; balance labour to meet service targets.
• Administer storage customer contracts (terms, accessorials, service levels, and notice requirements); ensure contract rules are followed for inbound/outbound appointments, handling, and release processes.
• Maintain accurate tracking for billable storage (e.g., pallet positions/square footage, dwell time, ins/outs, handling fees); validate billing inputs and support monthly invoicing with Finance.
• Drive inventory control standards (location discipline, labeling, quarantine/hold, variances, and adjustments); investigate and resolve discrepancies with root-cause actions.
• Ensure all movements are captured in the WMS in real time (receipts, transfers, picks, shipments, adjustments); coach staff on scan compliance and standard workflows; troubleshoot basic WMS issues and escalate appropriately.
• Coordinate with internal teams and customers on receiving windows, storage access, releases, and exceptions; provide clear status updates on inventory availability and outbound readiness.
• Enforce safe work practices, lift truck standards, and housekeeping; complete incident reporting and corrective actions; support equipment checks and maintenance coordination.
• Train and coach warehouse associates; conduct daily start-up huddles; reinforce performance expectations; support scheduling, timekeeping, and onboarding.
• Identify process gaps and implement improvements (slotting, layout, standard work, 5S, and error-proofing) to reduce touches and improve accuracy and throughput.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed