Operations Supervisor

Olshan Properties•Columbus, OH

14d•Onsite

About The Position

Create and maintain a guest-driven hotel that exceeds guest expectations at the Front Desk and Food and Beverage Operations. Provide an atmosphere that inspires the hotel team members to do their best. Oversee the quality process to ensure guest satisfaction through consistent delivery of both quality product and service in accordance with the hotel’s profitability goals while fulfilling the value requirements of the guest. This should be accomplished through the daily execution of the Olshan Properties, Inc. Mission Statement.

Requirements

Knowledge of hotel operations, security and safety programs, maintenance, quality assurance programs, PMS and POS
Ability to motivate, lead and set positive examples for the staff
Ability to set priorities, plan, organize, delegate, and multi-task to meet deadlines and goals
Ability to read, write, speak listen effectively and understand the English language to communicate with management, staff and guests – being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable
Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.
Ability to work effectively under time constraints and deadlines.
Ability to remain stationary and concentrate on tasks for long periods of time.
Knowledge of Work Order system
Protect employer’s privacy and data; keep passwords safe.
Knowledge of hotel offers and local area including seasonal offerings
Ability to handle stress in challenging situations
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Minimum of two years front office and/or food and beverage experience

Nice To Haves

CPR Certification and First Aid training preferred
TIPS training
ServSafe training
Additional language skills preferred

Responsibilities

Actively participate in the day to day operation of hotel include checking guests in/out and supporting food and beverage service
Promote food and beverage outlets through guest recommendations, special events and upselling techniques.
Establish credit control with guests, monitor high balances and cash handling procedures
Assist in the training of team members of PMS, Menu, steps of service, brand requirements etc.
Focus on training service standards and holding team accountable to them
Report to Operation managers on team member progress and opportunities for improvement
Build a positive high energy culture that promotes excellence, team work, and open communication through bulletin boards, break room, department meetings, daily line-up, all team meetings, Olshan Outreach, birthday’s and anniversaries etc.
Lead PM line up meetings, sharing GSS scores and feedback, BEOs, groups in house, arrivals, etc.
Deliver on the Brand’s loyalty program and all other Brand initiatives / trainings
Make sure excellent customer service is provided throughout all steps of reservation, check-in/out process and steps of service in food & beverage areas.
Build a culture where Elite members are recognized, find ways to surprise and delight our guests.
Ensure team is knowledgeable of the hotel, its amenities, Easton Town Center and area businesses
Execute banquet event orders as needed
Be visible in the hotel during peak times connecting and building rapport with guests
Make sure property condition, cleanliness, and quality of product and service throughout the hotel meet expectations
Support team in Brand Standard Audit readiness throughout hotel
Ensure safety is a priority; team members are trained in life safety, emergency procedures, tips training, equipment is maintained etc.
Support in the cleaning of the food and beverage areas
Maintain organized inventory areas and report to Operation Managers when supplies are low
Inspect rooms and support in housekeeping as needed