Operations Supervisor - Monday - Friday - 7am - 3:30pm

ALLEN DISTRIBUTION•Fort Worth, TX

3d•Onsite

About The Position

Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability. The company expects employees, customers, and vendors to perform in a manner that will ensure long-term success. Employees are expected to be flexible, reliable, have a positive attitude, be willing to learn, take initiative, maintain high quality of work, follow directions, communicate professionally, maintain an appropriate appearance, and adhere to safety guidelines. The position requires the ability to motivate and drive a team to meet and exceed department and company goals, build successful customer relationships, and possess working knowledge of warehouse operations and WMS.

Requirements

Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals.
Impact customer satisfaction and profitability.
Perform in a manner that will ensure long term success.
Works the hours needed to support the business goals (including overtime, weekends and holidays).
Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Always present and punctual; arrives prepared for work.
Completes work in a timely, accurate and consistent manner.
Plan and schedule your time off in advance with your supervisor or manager.
Avoid unscheduled days off which will result in attendance points.
Maintains a “Whatever it Takes” attitude.
Lives by company stated values and inspires others.
Approaches new tasks with an interest to learn.
Has the ability to learn techniques as job task requirements change.
Seeks out additional work when job tasks are completed.
Goes above and beyond required tasks.
Participate in pre-shift meetings and department meetings.
Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc.…
Promote teamwork and assist in all areas and processes in the operation as needed / required.
Maintains high standards despite pressing deadlines.
Produces accurate, thorough and professional work.
Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follows all written and verbal instructions provided by management, project leader, etc.…
Shares all information in a professional and factual manner ensuring the best decisions are made for the company.
Report all issues to your manager/supervisor.
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Follows all rules, guideline, and practices.
Informs supervisor / manager immediately if unsafe conduct or conditions arise.
The ability to motivate and drive a team to meet and exceed department and company goals.
The ability to build a successful relationship with the customer.
Working knowledge of warehouse operations and WMS.
Understand customer contract requirements.
Develop and implement Corrective Actions based on historical trends on recorded incidents and damage costs.
Complete SOP monthly reviews by required due dates.
Ensure that Customer specific processes and work instructions are developed, documented and reviewed with affected employees.
No Customer loss due to Quality / Performance issues.
Experience Organic Growth with existing customers.
Positive Customer Experience.
Corrective Action Requests – CARs.
Ensure all information sent out of the department is accurate and any errors are tracked.
Follow the established Training Program C.G.GE.006.
Ensure that training of employees is documented.
Operations & Safety Checklists completed per the Training Program.
Job Proficiency Training Reviews of New Hires & Tenured employees are completed per the Training Program.
Ensure that your buildings and areas of responsibility are in an audit & tour ready posture.
Complete accurately and record audits by required due dates.
Maximize the storage density by following the customer’s or the company’s direction.
Follow the guidelines as outlined in the Peak Storage and Space Utilization Entries SOP.

Nice To Haves

Customer First – We deliver on what we promise to our customers with a positive attitude.
We treat everybody with respect and dignity.
We operate with high business ethics.
We are a good corporate citizen.
We value our professional relationships.
We strive to have a “Continuous Improvement Culture”.
We are committed to the safety of our employees and our equipment/facilities.
Include team members ensuring input of ideas and discussions to improve overall Safety awareness.
Provide periodic updates on progress with Corrective Actions.
Provide feedback on documented processes by recommending process changes via the Document Control Plan by using the Document Change Request form.
Complete the “Operations - New Customer Set Up” document for new and existing customers transitioning to a new region.
Work with direct reports to implement corrective actions as needed based on weekly overall performance when metric is below green status. Exception on some customer accounts based on data availability.
Seek assistance from your immediate Manager as needed.

Responsibilities

Manage people, materials, customer service and costs in the warehouse.
Ensure all paperwork and data entry is completed by 9 am the next day and end of billing period by end of day.
Perform cycle counts and record system entries.
Achieve Daily Revenue P & L Metric (overall green status).
Manage overall equipment needs and supply ordering.
Plan daily labor to inbound/outbound activity.
Ensure Safety Policies are being followed and enforced.
Develop and implement Corrective Actions based on historical trends on recorded incidents and damage costs.
Complete monthly audits (Hoist Inspection Audit – weekly, First Aid Medication Log – monthly, Safety Board Information Review – monthly).
Ensure Motorized Equipment Daily Inspection, Scrubber Daily Inspection, Golf Cart, etc. (electronic/paper) – daily.
Complete SOP monthly reviews by required due dates.
Provide feedback on documented processes by recommending process changes.
Ensure that Customer specific processes and work instructions are developed, documented and reviewed with affected employees.
Complete the “Operations - New Customer Set Up” document for new and existing customers transitioning to a new region.
Meet or exceed KPI metric Objectives.
Ensure all information sent out of the department is accurate and any errors are tracked.
Follow the established Training Program C.G.GE.006.
Ensure that training of employees is documented.
Ensure Operations & Safety Checklists are completed per the Training Program.
Ensure Job Proficiency Training Reviews of New Hires & Tenured employees are completed per the Training Program.
Ensure that buildings and areas of responsibility are in an audit & tour ready posture.
Complete audits accurately and record by required due dates (Facility Audit – monthly, Rodent Log - weekly, Glass Breakage Audit – monthly, Master Sanitation Checklist – daily, weekly, monthly).
Maximize the storage density by following the customer’s or the company’s direction.
Follow the guidelines as outlined in the Peak Storage and Space Utilization Entries SOP.