Clinical Supervisor - 988 National Suicide Prevention Line - Monday-Friday 7AM-3:30PM

Frontier Behavioral Health•Spokane Valley, WA

1d•Onsite

About The Position

Frontier Behavioral Health (FBH) is seeking a Clinical Supervisor for the 988 National Suicide Prevention Line. This is a non-profit organization with over 100 years of service in Spokane, WA, dedicated to providing evidence-based treatment for behavioral health issues to adults, youth, and seniors. FBH operates as a Trauma-Informed Care Organization, believing in client recovery and meaningful lives. The role involves providing direct supervision and consultation to clinical staff, offering crisis intervention services, ensuring customer satisfaction, training staff, and participating in program planning and evaluation. The crisis line is a 24/7/365 service accredited by the American Association of Suicidology and is a key part of the new 9-8-8 line, ensuring immediate access to suicide prevention and crisis services for the Spokane Regional Service Area. This position is located in Spokane, WA and is on-site, with a shift of Monday-Friday, 7 AM-3:30 PM.

Requirements

Master’s degree in the behavioral health sciences.
Two years post master’s degree professional experience in clinical work and coordination of treatment services.
Experience with crisis intervention, including risk assessments.
At the time of hire must have applied for one of the following DOH credentials in order to meet the requirements of a Mental Health Professional as defined by WAC 246-341-0200: Licensed Agency Affiliated Counselor (LAAC) OR License Mental Health Counselor Associate (LMHCA) OR Licensed Independent Clinical Social Worker Associate (LICSWA) OR Licensed Marriage and Family Therapist Associate (LMFTA).
Credential must be active with DOH within 6 months of hire date unless currently meeting preferred licensure credential requirement below.

Nice To Haves

Supervisory experience
Experiencing working on a crisis line
Active DOH licensure (e.g., LMHC, LICSW, LMFT) in the State of Washington (Licensed employees have the title Supervisor II)

Responsibilities

Provide direct supervision and consultation on appropriate crisis intervention to assigned clinical staff.
Provide crisis service to adults and/or children and families as assigned by Director.
Facilitate internal and external customers satisfaction and responsiveness.
Participate in planning and evaluation of the program.
Train and supervise staff to ensure compliance and implementation of service goals and objectives.
Provide consultation and education to other FBH staff and to the community.
Participate in peer review, supervision, team staffing/consultation, in-house educational and administrative meetings as directed.
Monitor and facilitate communication of staff, the clients and families we serve, interagency, and crisis line interactions.
Utilize monitoring tools to ensure staff’s compliance with contract and WAC and contractor requirements for external entity monitoring.
Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, providing positive employee recognition, coaching to potential and corrective action as needed.
Develop policies, procedures, workflows, and job aids as needed.
Continually seek areas of opportunity for program and process improvement and work in collaboration with director and program administrator to implement positive change.
Support the operationalization of a schedule that ensures adequate 24/7/365 coverage for crisis services.
Assist with audits and reviews including preparation as requested by the director and program administrator.
Participate in maintaining a quality crisis training program that incorporates best practices in assessing risk, and the delivery of crisis intervention and stabilization services to all populations.
Provide direct crisis services as required and assist staff in escalated cases.
Monitor assigned staff’s provision of quality crisis intervention services which include development of a viable safety plan and referral to other services and resources to support individuals’ safety and 988 follow up services as indicated.
Monitor and facilitate communication of staff, families we serve, interagency and treatment/client interaction.
Ensure all assigned staff perform FBH charting requirements, correspondence, Workday, and other paperwork in a complete and timely manner.
Ensure equal opportunity for all assigned staff with regards to work assignments, training, promotions and other conditions and privileges of employment.
Responsible for the overall direction, coordination, and evaluation of their assigned team.
Escalate barriers, high risk situations, unresolved concerns, etc. to the director or program administrator as needed.
Keep Director, Program Administrator and Management Team informed of pertinent matters on a regular basis.
Provided supervisor coverage for vacant positions for shifts that require supervisor coverage.
Provide supervisory back-up services as directed.
Other duties as assigned.

Benefits

Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
9 Paid Federal Holidays!
Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
Medical, Dental and Vision
Retirement – 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
No-cost licensure supervision for those pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
Free Employee Assistance Program
Staff Discounts at various FBH partners throughout Spokane!