Operations Supervisor

DO • Detroit, MI

3d

About The Position

DO & CO is seeking a dynamic, self-directed Operations Supervisor to oversee airline catering operations from production and dispatch through final delivery to aircraft. The role coordinates daily operational activities, supervises teams, monitors flight requirements, and ensures safe, accurate, and timely catering execution within the Airport Operations Area (AOA). The Supervisor works closely with DO & CO Operations, Catering Dispatch, Delta Air Lines Tower personnel, and other stakeholders to identify operational risks, resolve service issues, support on-time departures, and maintain high standards for food safety, quality, and customer service.

The position oversees workflows and team performance across production coordination, packing, assembly, dishwashing, transportation, logistics, and aircraft dispatch. It coordinates last-mile catering activities, monitors flight requirements and changing operating conditions, and supports Delta Air Lines charter operations. The Supervisor also partners with Tower personnel and Flight Attendants, addresses service issues, and communicates operational developments and corrective actions to relevant stakeholders.

The role reinforces food safety, quality assurance, ramp safety, and regulatory compliance; supports operations during delays and irregular operations; and maintains awareness of weather, airport restrictions, and business continuity plans. It uses Flight Family, IFX, O2P, GP4, Microsoft Office, and other operational systems to coordinate work, document incidents, and provide timely updates. The position requires the ability to work extended periods on foot in varying temperatures and to work varying shifts, including nights, weekends, and holidays.

Requirements

• High school diploma or equivalent required.
• Experience in airline catering, airport operations, logistics, dispatch, transportation, or a related operational environment.
• Strong understanding of end-to-end airline catering processes, including production, packing, dispatch, transportation, and ramp execution.
• Working knowledge of food safety, HACCP principles, and operational safety requirements.
• Strong analytical, critical-thinking, and problem-solving skills, including the ability to conduct root cause analysis and make sound decisions under pressure.
• Excellent written and verbal English communication skills and the ability to collaborate with frontline employees, DO & CO leadership, airline stakeholders, and Flight Attendants.
• Ability to work independently, manage competing priorities, lead teams, and coordinate timely solutions in a fast-paced environment.
• Proficiency in Microsoft Office and ability to learn and use operational systems effectively.
• Ability to work extended periods on foot and in environments with varying temperatures.
• Flexibility to work varying shifts, including nights, weekends, and holidays, based on operational needs.
• Ability to obtain and maintain required airport security clearances, airport-issued identification badges such as SIDA, AOA, or equivalent, and applicable AOA driving authorizations.
• Compliance with applicable TSA, U.S. Customs, and airport authority requirements, including 49 CFR 1542.209 where applicable.

Responsibilities

• Oversee daily airline catering operations, including food production coordination, packing, assembly, dishwashing, transportation, logistics, and aircraft dispatch.
• Supervise operational workflows and processing times to prevent delays, missing items, and service disruptions.
• Lead, train, schedule, and motivate operational team members to maintain productivity and quality standards.
• Distribute operational updates and customer specifications to appropriate departments to ensure accurate execution of flight requirements.
• Coordinate with production and dispatch teams to maintain service readiness, efficiency, and compliance with DO & CO quality standards.
• Coordinate last-mile catering activities within the AOA for safe, efficient, and timely aircraft servicing.
• Monitor Flight Family for missing items, equipment, or discrepancies and coordinate corrective actions with Catering Dispatch.
• Monitor changing operational conditions, establish local priorities, and coordinate flight prioritization to protect on-time departures.
• Support Delta Air Lines charter operations and associated catering requirements.
• Partner with Delta Tower personnel, including ramp coordination and gate operations teams, to facilitate catering truck access, minimize gate congestion, and respond to aircraft swaps and other changes.
• Support Flight Attendants with catering-related questions, concerns, and last-minute requirements in coordination with operational teams.
• Serve as a primary point of contact for catering-related delays and service issues, supporting root cause analysis, documentation, and follow-up.
• Communicate significant operational developments, service risks, and corrective actions to DO & CO leadership and relevant customer stakeholders.
• Reinforce food safety, quality assurance, ramp safety, and operational standards throughout catering activities.
• Ensure catering operations comply with applicable airline, airport, TSA, U.S. Customs, food safety, and other regulatory requirements.
• Apply working knowledge of HACCP principles and support food safety compliance during flight delays, gate returns, and irregular operations.
• Monitor weather, airport restrictions, and other factors affecting catering operations, and implement applicable high-wind safety protocols.
• Maintain familiarity with business continuity plans and support their execution during irregular operations and other disruptions.
• Identify operational risks, escalate food safety or service concerns, and coordinate timely corrective actions.
• Maintain accurate and timely communication among DO & CO Operations, Catering Dispatch, production teams, Delta Tower personnel, and other stakeholders.
• Maintain situational awareness of daily operational performance and provide updates, incident documentation, and escalations as needed.
• Use Microsoft Office applications, including Outlook, Excel, and Word, for communication, reporting, and operational follow-up.

Benefits

• Daily complimentary meals, including breakfast, lunch, and dinner.
• 401(k) eligibility for full-time employees.
• Medical benefits for full-time employees, including medical, dental, and vision coverage.
• Career development opportunities nationally and internationally.
• Opportunity to attend world-class events and represent a leading force in the luxury global gourmet entertainment industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED