Operations Supervisor

Republic Services•Lewisville, TX

18d

About The Position

Within a division, the Operations Supervisor – Hauling Operations supervises collection activities in one or more lines of business, including commercial, residential, roll-off (industrial), and/or container delivery and pick-up, across a geographically dispersed area. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that promote functional excellence and budget achievement. The role ensures compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards, and delivers on safety, customer experience, and efficiency while supporting employee engagement.

Requirements

At least 1 year of lead or supervisory experience.
Ability to direct a large staff.
Process-oriented and results-oriented approach to setting and pursuing aggressive goals, with commitment to organizational success and effective use of resources.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Collaborative approach and ability to build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes ethical behavior.
Strong leadership skills and sound judgment in identifying and developing talent, with an emphasis on building high-performance teams.

Responsibilities

Communicate safety goals and objectives and provide leadership to achieve them.
Identify and help remove unsafe conditions on drivers’ routes and work with sales to address hazards on new routes or at new customer locations.
Partner with maintenance to keep equipment operational and compliant with safety standards.
Oversee safety and accident-prevention programs, maintain loss-control practices, and promote a safe and productive work environment.
Encourage employee participation in safety through personal commitment and outreach.
Provide customer service that meets or exceeds expectations and achieve missed-pickup goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Address customer issues and improve the overall customer experience; represent the Company positively to promote satisfaction and loyalty.
Set productivity goals, ensure adherence to operating standards, and manage labor hours and disposal expenses within agreed plans.
Lead drivers to meet or exceed productivity expectations across routes.
Create, modify, and improve routes to increase density and efficiency.
Reduce route hours where possible through methods such as service conversions and container upsizing.
Execute operational plans to help meet or exceed division budget goals.
Support service delivery and work with maintenance on fleet quality and maintenance.
Build a collaborative and communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Perform other job-related duties as needed or assigned.