Operations Supervisor

GRIFOLS, S.A.•San Antonio, TX

20h

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform all center tasks, including production employee duties and donor-flow supervision. The role oversees donor selection, plasma collection, and manufacturing records to ensure production standards and compliance with applicable regulations and procedures. The supervisor works under the guidance of the Center Manager and/or Assistant Manager, helps maintain the facility and equipment, supports employee training, assists with donor funds, and contributes to center objectives. The position involves exposure to biological fluids, laboratory and office equipment, and temperatures below 32°F in plasma freezers. Personal protective equipment is required.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.
Ability to communicate information and ideas so others understand, and to listen to and understand spoken information.
Ability to work independently and follow oral or written instructions.
Ability to perform a wide range of tasks under variable demands and changing conditions.
Ability to relate sensitive information to diverse groups.
Hearing acuity is essential; color perception/discrimination and near and far vision must be correctable to 20/30 in one eye and 20/100 in the other eye.

Responsibilities

Maintain the ability to perform all tasks within the plasma center, fulfill production employee duties, and supervise donor flow.
Maintain familiarity with and comply with state and federal regulations, FDA-approved Standard Operating Procedure Manual, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable regulations and procedures.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Under the guidance of the Center Manager and/or Assistant Manager, help keep the facility neat and clean and equipment in good working order.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist in controlling center donor funds as directed by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Communicate with other service areas to ensure accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks necessary to pursue company objectives.