Operations Supervisor (Everclean)

Kandor•Kelowna, BC

4d•CA$60,000 - CA$65,000

About The Position

Everclean delivers professional cleaning and facility services for a wide range of commercial and mixed-use properties across Canada. As part of Kandor Management Corporation, we take pride in redefining what a modern cleaning company can be—purpose-driven, people-first, and always evolving. We live by five core values: Community First – Servant heart, respectful, pride of place, mindful. Not selfish. Above and Beyond – Finishing touch, go the extra step, give more. Not average. Accountability – Ownership mindset, do what we say, keep our word. No excuses. Creative Initiative – Outside of the box thinking, proactive problem solving, resourceful. Not indifferent. Be Awesome – Be prepared. Be well presented. Have a good attitude. Not a low vibe. If these values resonate with you, keep reading.

Requirements

Must have excellent customer service skills
Have a can-do attitude
Must be able to work independently with minimum or no supervision
Available to work late evenings, weekends as per operational needs
Minimum 1-year experience in a supervisory role or lead hand will be an assets
Good leadership skills and customer relations experience
Some experience with commercial cleaning
A good understanding of SDS sheets and knowledge of health and safety regulations will be an asset
Have a sense of urgency to complete tasks

Nice To Haves

Minimum 1-year experience in a supervisory role or lead hand will be an assets
A good understanding of SDS sheets and knowledge of health and safety regulations will be an asset

Responsibilities

Responsible for accounts assigned by Operations Coordinator, Customer Care Manager or Operations Manager
Perform building walk-throughs and inspections, and submit inspection reports for our and subcontractors records
Follow up with cleaning teams to resolve cleaning deficiencies and maintain high cleanliness standards (it has to be over 90%)
Training and Supervision of new and current employees
Train and provide guidance and support for cleaning teams and subcontractors
Conduct weekly one on one meetings with junior supervisors and provide them with support and leadership
Assign daily direction and worklists to employees and cleaning teams
Assist the management team with employee reviews
Make sure the employees and subcontractor follow health and safety regulations
Attend the weekly Management Meeting and provide weekly and monthly reports to Operations Manager and Customer Care Manager
Work with management on performance appraisals
Assist the Operations Manager and HR department with hiring new employees, and recruiting, onboarding and training new subcontractors
Ensuring adequate supplies are available and accounted for
Place orders through ICS ordering portal for janitorial supplies, ensure they are delivered and provide confirmation to clients and Operations Manager
Client relations, quoting prices for customer and new account set up
Handle customers’ complaints, concerns, or questions promptly
Follow and accommodate directions and requests from Operations Manager and Customer Care Manager
Handle cleaners and subcontractors’ complaints, concerns and questions promptly
Plan and prepare (schedule) employees’ work assignments
Meet with the Operations Manager for weekly one on one meetings
Fill in for no shows contractors and employees who call in sick as necessary
Look after other fellow supervisors’ portfolios in their absence
Cross sell special project work to both existing and potential clients
Accommodate and promptly process administrative requirement for any account changes including and not limited to increases, decreases, new starts, cancelations, cleaner change
Process timekeeping sheets and credit forms if any
Assist finance department, Operations Coordinator, Customer Care or Operations Manager with any request related to cleaning teams or clients
Create customer service case for every customer complaint we receive and ensure they are resolved as soon as possible and no later than 7 days
Comply with cleaning deficiency recovery plan determined by Customer Care or Operations Manager
Update all required changes in our database (Salesforce) at the end of the week they raised
Complete all requests being assigned through Salesforce in a timely manner
Comply with all company SOPs and Memos
Work with cleaning crews during new starts and specific projects
Available to work late evenings, weekends as per operational needs
Able to bend, twist, sit or walk for extended period of time, and carry and lift up to 50lbs