Operations Supervisor | Full-Time | Acrisure Arena

Oak View Group•Palm Desert, CA

3d•Onsite

About The Position

The Operations Supervisor directs, manages, supervises, and coordinates event setup activities and operations/changeover crew for the facility and provides responsible staff assistance to the Operations Manager or Director of Event Operations. This role will pay an hourly wage of $24.00 - $25.00.

Requirements

High school diploma or equivalent.
2-3+ years’ experience in an operations position in an arena, convention center, public assembly facility, or similar location, with knowledge of set up/housekeeping and event coordination.
Advanced computer skills and experience with MS Word, Outlook, and Excel preferred.
Ability to effectively lead a team and manage in a fast paced, high pressure environment.
Knowledge of OSHA standards / requirements.
Forklift certification or ability to acquire within 90 days of employment.
Possess superior interpersonal, communication, and leadership skills.
Ability to communicate clearly and concisely.
Self-motivated and excellent organizational skills.
Ability to work independently and as part of a team.
Ability to work long hours, including a varied schedule of days, nights, weekends, and holidays.

Nice To Haves

An advanced degree in Facility Management or a related field may be substituted for years of experience.

Responsibilities

Assume management responsibility for all services and activities involved in the operations of all venues and exhibition & convention spaces.
Interview, select, train, coach, evaluate, and discipline full- and part-time staff. The position will deliver a termination with approval.
Deliver and follow up on Performance Improvement procedures on a timely basis.
Ensure staff are working safely and are aware of proper safety guidelines.
Responsible for understanding, complying with, and executing parameters of operations set up for events/staging.
Lead / coordinate staff training and safety programs.
Mentor/coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion; and work with Human Resources as required.
Assist or lead planning, directing, coordinating, and reviewing work plans for facility operations.
Review and understand event documents to forecast staffing and equipment needs for all arena & convention events.
Participate in the development and administration of the operations budget and forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary within assigned responsibilities.
Provide recommendations/improvements.
Coordinate facility arrangements with concessionaires and AV.
Oversee changeover and housekeeping crews and provide team support as required.
Schedule appropriate changeover and housekeeping crews for a large group of employees accurately and efficiently and adjust/notify employees of updates as necessary.
Maintains departmental equipment; notifies the Operations Manager when repairs are needed.
Provide excellent customer service to internal and external clients to provide a positive employee climate.
Other duties as assigned.