Operations Supervisor

Grifols•Orlando, FL

11d•Onsite

About The Position

The Senior Operations Supervisor is a frontline leader responsible for day-to-day plasma donor center operations. The role oversees donor-floor activity and staff during assigned shifts, supports regulatory and quality compliance, and serves as an acting leader when the Center Manager is absent, as assigned. It supports the Center Manager in meeting operational performance targets, maintaining donor satisfaction, and driving continuous improvement. The supervisor coordinates staffing and tasks, manages donor flow and center inventory, supports staff onboarding and training, and works with the Center Manager and Quality team to address operational concerns. The role also helps ensure accurate records, safe and clean facilities, properly maintained equipment, and adherence to applicable regulations and company procedures. Additional duties may be assigned as needed.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR certification.
Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.
Exceptional customer service skills.
Proficiency speaking and writing English, with legible handwriting.
Ability to understand, explain, and follow standard operating procedures and protocols.
Ability to work flexible schedules to meet business needs.
Ability to perform in a highly regulated, operations-intensive, high-volume medical business where donor and employee safety and plasma quality are paramount.
Ability to communicate information and ideas clearly, listen to and understand spoken information, and relate sensitive information to diverse groups.
Ability to work independently and within oral or written instructions, and to perform varied tasks amid changing demands and conditions.

Nice To Haves

Bilingual skills, where applicable.
Depending on assignment, directly related experience or a combination of directly related education, experience, and/or competencies may be considered in place of stated requirements.

Responsibilities

Serve as acting leader in the Center Manager’s absence, as assigned.
Maintain the ability to perform tasks within the plasma center, including production employee duties and donor-flow supervision.
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts.
Coordinate staffing, task assignments, break schedules, and team coaching.
Create employee schedules to accommodate donor cycles.
Determine and adjust inventory levels for goods and supplies, and submit vendor orders.
Keep the Center Manager informed of center irregularities and provide action plans to address deficiencies.
Support and execute daily operational plans to meet donor throughput, quality, and productivity targets.
Partner with the Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
Monitor donor flow and proactively address delays or service issues.
Maintain familiarity with and compliance with applicable regulations, standards, manuals, and company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with required standards and regulations.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of necessary records.
Help maintain a neat and clean facility and keep equipment in good working order under the Center Manager’s guidance.
Submit timely and accurate reports as required by the Center Manager.
Assist in controlling center donor funds as determined by the Center Manager.
Participate in onboarding, training, and cross-training staff.
Communicate with other service areas to support accurate documentation and quality.
Promote safety, teamwork, and accountability; report unsafe situations or conditions.
May be trained to repair plasma center equipment.
Assist the Center Manager with tasks needed to pursue company objectives.