Operations Supervisor

WeTheHobby • Rochester, NY

10d • $24 - $26

About The Position

The Operations Supervisor assists with the day-to-day operations of the shipping and fulfillment department and supervises Operations Associates responsible for order processing, shipping, and inventory management. This hands-on role focuses on optimizing workflows, ensuring product quality, and maintaining efficient operations. The position involves leading product sorting, packing, and shipping; overseeing receiving, stock organization, and inventory systems; and supporting team members through training, mentoring, and regular performance feedback. The supervisor also evaluates processes for improvement, collaborates with the Operations Manager on strategic improvements, assists with customer inquiries related to shipping and fulfillment when required, and oversees fulfillment-related data entry.

The schedule is Monday through Thursday from 1:30 p.m. to 10:00 p.m. and Sunday from 8:00 a.m. to 4:30 p.m. The salary range is $24.00–$26.00 per hour, based on location in Rochester, NY, and experience. The role is primarily desk-based but includes movement between office, warehouse, and live production areas and handling products and materials weighing up to 50 pounds.

Requirements

• High school diploma or equivalent.
• Proven experience in a supervisory role within a warehouse or fulfillment center.
• Strong leadership and communication skills.
• Detail-oriented with a strong focus on quality control.
• Ability to work in a fast-paced environment and meet deadlines.
• Familiarity with inventory management systems.
• Computer literacy, particularly Microsoft Excel.
• Ability to sit or stand at a workstation for extended periods.
• Ability to regularly bend, stoop, reach, or ascend stairs in an office or warehouse environment.
• Ability to lift, carry, and move product cases, shipping materials, and office equipment weighing up to 50 pounds.
• Ability to navigate between office, warehouse, and live production areas.

Nice To Haves

• A degree in logistics, supply chain, or a related field.

Responsibilities

• Lead Operations Associates who sort, pack, and ship sports card products, including individual cards from group breaks and standard sports card boxes and cases.
• Ensure orders are accurately processed and packed to meet quality and customer satisfaction standards.
• Oversee receiving new products, stock organization, and inventory systems to maintain accurate stock levels and efficient product flow.
• Train, mentor, and support team members; encourage a positive, productive work environment and provide regular performance feedback.
• Evaluate and optimize warehouse and fulfillment processes to improve efficiency and minimize errors.
• Collaborate with the Operations Manager to implement strategic improvements.
• Assist with customer inquiries about shipping and fulfillment across various sales channels when required.
• Oversee fulfillment-related data entry to ensure accurate order tracking and inventory management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED