Operations supervisor

Intelcom•Thunder Bay, ON

11d•CA$48,125 - CA$60,157•Onsite

About The Position

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, with over 100 sorting stations and operations across three continents. Our vision is to deliver fast, accurate, and reliable service powered by cutting-edge technology. The Operations Supervisor plays a crucial role at the heart of our logistics chain, overseeing daily operations to ensure efficiency and compliance.

Requirements

Compliance with Health & Safety protocols
Safe working methods and behaviors
Warehouse traffic supervision
Warehouse cleanliness and organization
Shipping, receiving, dispatching, and inventory management oversight
Quality checkups on return pickups and return to client process
Driver bookings confirmation
Route plan generation
IDCs/Drivers check in/out, loading and package dispatching
Trailer unloading and freight verification
Package sorting, scanning, and processing
Accurate delivery, incident, and inventory logs maintenance
Daily report completion and submission
Proof of Delivery (POD) audit and compliance reporting
Daily timesheet completion and submission
Data entry
Daily task assignment
Staff productivity monitoring
SOP compliance
Performance report preparation and monitoring
Coaching, support, and training for drivers and warehouse staff
Addressing delivery complaints, damages, or lost packages
Ensuring high service standards and customer satisfaction
Employee performance, conduct, and compliance evaluation
Discipline where appropriate

Nice To Haves

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program

Responsibilities

Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.
Enforce safe working methods and behaviors within the team.
Conduct safety audits and warehouse checks.
Supervise warehouse traffic, van audits and ensure safe vehicle movements.
Ensure warehouse cleanliness and organization.
Respond to emergencies as required.
Oversee shipping, receiving, dispatching, and inventory management.
Conduct quality checkups on return pickups and return to the client process.
Create/confirm driver bookings with relevant BPs.
Generate the next day’s route plan and send optimization emails to the Optimization team.
Conduct IDCs/Drivers check in/ out, loading and package dispatching process.
Unload trailers and verify freight against manifests.
Assist with sorting, scanning, and processing packages (including defective items and returns).
Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison.
Complete daily timesheets and submit to the Station Manager.
Perform data entry as needed.
Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs.
Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
Address delivery complaints, damages, or lost packages promptly.
Ensure high service standards and customer satisfaction.
Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
Other duties as assigned.