Operations Supervisor

Old Dominion Freight Line • Saint Joseph, MO

7d

About The Position

Old Dominion Freight Line is hiring an Operations Supervisor to manage a shift or section at a service center. The supervisor is responsible for meeting department, shift, service center, and company standards for safety, quality, efficiency, cost, service and delivery, training and development, and housekeeping. The role leads employees in a fast-paced freight operation, supports continuous improvement, and works closely with service center management to meet business objectives. The supervisor may work assigned shifts as needed based on customer pickup and delivery schedules, and workdays or shifts may change based on scheduling and business needs.

Requirements

• High school diploma or equivalent.
• At least 2 years of operations experience; transportation industry experience is preferred.
• Working knowledge of AS400 and Microsoft Office.
• Good verbal and written communication skills.
• Strong interpersonal skills.

Nice To Haves

• Some college.
• Supervisory experience.
• Bachelor’s degree.

Responsibilities

• Monitor and evaluate employee safety daily, providing training on safety processes as needed.
• Oversee safe and efficient freight planning, loading, and unloading throughout the shift.
• Teach safe lifting techniques and use safe lifting practices as needed.
• Maintain housekeeping within the shift to support safety and productivity.
• Manage, assign, and supervise employee pickups and deliveries to support employee and equipment utilization and meet company and customer expectations.
• Coordinate with service center management to meet daily, weekly, monthly, and yearly business objectives.
• Provide instruction, analysis, suggestions, and ideas to improve operations within the shift, department, and facility.
• Give employees continual positive and constructive feedback on productivity and service measures, including ROI, MPH, stops per hour, return shipments, missed shipments, and delivery or pickup errors.
• Conduct daily inspections for compliance with local, state, and federal safety regulations, including OSHA and DOT requirements.
• Ensure trailers are loaded correctly for safe freight transport.
• Pursue continuous improvement in service center operations.
• Operate AS400, BLU, DYMS, and other company computer and freight-monitoring systems.
• Complete forklift job training and operate a forklift as needed.
• Conduct daily shift meetings.
• Make timely decisions based on volume levels and communicate schedules to affected employees.
• Inspect tools and equipment for safe working condition and direct correction of improper or adverse conditions.
• Understand and ensure compliance with company and government regulations.
• Use the company’s proprietary technology to monitor shipment locations and communicate throughout the day with associates, customers, and team members verbally and through computer systems.
• Complete company and government freight-movement forms, including shipping orders, city stripping manifests, freight bills, inter-terminal movement forms, and exception forms.
• Manage department staff, including hiring and disciplinary action.
• Work assigned shifts as needed, depending on customer pickup and delivery schedules.

Benefits

• Health benefits, including a zero-premium medical plan for employee-only coverage.
• Vision and dental coverage.
• Short-term and long-term disability.
• Flexible spending accounts.
• 401(k) retirement plan with company match and an additional annual discretionary match opportunity.
• Life insurance.
• Wellness program.
• Tuition reimbursement for drivers and technicians.
• Training and growth opportunities.
• Career advancement through a promote-from-within philosophy.
• National career opportunities at the company’s service centers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED