Operations Supervisor (816110)
About The Position
The Operations Supervisor oversees a project’s programmatic activities and operations, ensuring the project meets its contractual obligations and complies with applicable requirements. The role analyzes processes and procedures to optimize performance, defines operational goals, adapts service delivery as needed, and supports the productivity of operational units. The supervisor may oversee staff, delegate responsibilities, review performance, recommend corrective actions, facilitate partner communication, coordinate staff training, and help develop and maintain standard operating procedures. The position also requires knowledge of applicable federal, state, and local laws, regulations, and policies related to welfare and workforce programs. Other duties may be assigned.
Requirements
- Related bachelor's degree from an accredited college or university, or equivalent experience.
- Experience organizing, planning, and developing program operations at a supervisory level.
- Demonstrated customer service skills.
- Excellent leadership, interpersonal, and human resource management skills.
Responsibilities
- Oversee the project's programmatic activities and operations.
- Review, recommend, report on, and implement programs to ensure contractual obligations and compliance requirements are met.
- Analyze processes and procedures to optimize performance.
- Define and set operational goals.
- Prioritize assignments and adapt service delivery as needed.
- Understand the technical aspects of the operational units.
- Maintain knowledge of applicable federal, state, and local laws, regulations, and policies related to welfare and workforce programs.
- Maximize performance and productivity.
- Direct or delegate staff responsibilities to meet or exceed performance standards.
- Review staff performance and recommend corrective actions as needed.
- Facilitate meetings with partners to promote frequent and effective communication.
- Coordinate training activities so operations staff are properly trained to implement project activities.
- Participate in developing and maintaining standard operating procedures.
- Perform other duties as assigned.
Benefits
- Extensive learning opportunities and networking programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
