Operations Supervisor - Institutional Middle Officer (IMO)
About The Position
The Operations Supervisor for the Institutional Middle Office (IMO) serves as a conduit between clients’ front-office trading, oversight functions, and back-office servicing centers. The role oversees risk mitigation and workflow management for day-to-day Middle Office operations and supervises a small team of direct reports, serving as the team’s first point of escalation. The supervisor supports employees’ career development and manages their performance. The position oversees the accurate and timely processing of securities and cash trades, cash transactions, loan and collateral settlements, and corporate actions. It also supports client interactions, departmental projects, new-client onboarding, audit coordination, data privacy, and the integrity and security of data. The supervisor backs up the Manager in day-to-day client interactions and trains new hires on BBH technology and vendor products.
Requirements
- Bachelor of Arts degree or equivalent.
- Proficiency in Microsoft Office; advanced Excel skills preferred.
- Ability to stay focused on detailed information for long periods.
- Ability to discern numbers and number sequences and demonstrate reading comprehension.
- Ability to manage hourly and daily deadlines.
- Ability to read, write, and speak English.
Nice To Haves
- Knowledge of industry regulations, financial markets, and industry vendor products, such as matching utilities, custodians, and accounting platforms.
- Experience working with applications such as Bloomberg, DTTC ITP, SWIFT, and FactSet.
- Advanced Excel skills.
Responsibilities
- Review and verify employees’ transaction processing and reporting for accuracy and completeness, including security and cash trades, cash transactions, loan settlement, collateral settlement, and corporate actions.
- Ensure team members meet deadlines set by client service agreements and counterparty requirements.
- Provide employees with feedback and assess their performance.
- Assign daily responsibilities, projects, and schedules to team staff.
- Interview candidates and make hiring decisions.
- Conduct career coaching discussions and develop team staff.
- Take disciplinary action as appropriate.
- Ensure procedures and best practices are accurate, complete, up to date, and communicated.
- Review processes and errors to identify potential risks and suggest process improvements and automation to the Manager.
- Coordinate team audit inquiries and ensure data privacy and data integrity.
- Avoid and escalate cyber risks.
- Back up the Manager in day-to-day client interactions, including attending client meetings as needed.
- Attend project meetings supporting departmental product enhancements and new-client onboarding.
- Train new hires to use BBH technology and vendor products.
- Maintain in-depth knowledge of BBH applications.
Benefits
- Base salary, discretionary bonuses, and profit-sharing.
- Benefits supporting long-term savings, healthcare, income protection, professional development, and time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
